Operational Team Leader

4 days ago


Liverpool, United Kingdom Adaptable Recruitment Full time

At Adaptable Recruitment we have a fantastic opportunity for an Operational Team Leader to join a longstanding well established Insurance company in the Liverpool area were you would be part of a supportive team with a great culture.Package: £33,000 to £36,000 DOE - Plus Excellent Annual Bonus paid quarterlyHolidays: 31 days + bank holidays - increasing each year Location: Liverpool - Hybrid Working Available

We are seeking an Operational Team Leader within the Recoveries & ULR Department to be a pro-active thinker who is highly motivated and leads from front. Leading a team of Recovery Handlers, you will drive the culture of openness and hold responsibility for the development and people management aspects of your team. Main Responsibilities to include:-

  • Lead a team of Recoveries/Recovery Litigation Handlers
  • Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays, and time management, adhering to SLA's, monthly one to ones, performance reviews, training and development, disciplinary procedure, and staff welfare
  • Undertaking handler audits of a minimum of 5 file audits per handler per month highlighting trends, training and development needs along with driving integral data within the claim file and prompt correct liability decision making
  • Act as a key link between Panel Lawyers and the business, from case management progression
  • Impart technical knowledge to the team by way of mentoring and coaching with the ability to display a thorough knowledge on areas of indemnity, liability, and litigation
  • To participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training
  • Insure the effective management of inbound call handling philosophies are adhered to

The ideal Candidate:

  • Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
  • To lead by example and endorse the company behaviours and values
  • Previous motor claims experience would be advantageous however not essential
  • Highly motivated self-starter
  • Clear, focused and determined approach to problem solving
  • Authoritative manner with ability to listen
  • Persuasive, strong, and confident communication skills
  • People Management experience essential

Benefits to Include:

  • Additional Buy & Sell Holidays
  • Company Sick Pay Scheme
  • Company Paid Maternity & Paternity Leave
  • Generous Company Pension Scheme
  • Online vouchers and discounts
  • Fresh fruit Deliveries twice a week
  • £250 Refer a friend bonus.
  • Cycle to work scheme.
  • Free eye test vouchers and a contribution towards the frames
  • Free self-development & qualifications via Magpie Learning
  • A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions
  • Regular Employment Engagement including ongoing competitions with fantastic prizes.
  • Charity fundraising events



  • Liverpool, United Kingdom Smiths News Full time

    Operations Team Leader **£26,900 Per annum** **About the role** Our Warehouse teams are the heartbeat of Smiths News. To ensure our warehouse departments run smooth, our Team Leaders play a key part in ensuring accuracy, efficiency and productivity across their departments and warehouses. As our Operations Team Leader you’ll be responsible for...


  • Liverpool, United Kingdom Resolve Recruitment Services Full time

    Resolve Recruitment are delighted to be working with a dynamic and forward-thinking insurer who have an exciting opportunity available for an Operations Team Leader to join their fast-paced claims division. Successful applicants must have previous motor claims experience. As an Operations Team Leader, you will be a pro-active thinker who is highly...


  • Liverpool, United Kingdom Resolve Recruitment Services Full time

    Resolve Recruitment are delighted to be working with a dynamic and forward-thinking insurer who have an exciting opportunity available for an Operations Team Leader to join their fast-paced claims division. Successful applicants must have previous motor claims experience. As an Operations Team Leader, you will be a pro-active thinker who is highly...


  • Liverpool, United Kingdom Resolve Recruitment Services Full time

    Resolve Recruitment are delighted to be working with a dynamic and forward-thinking insurer who have an exciting opportunity available for an Operations Team Leader to join their fast-paced claims division. Successful applicants must have previous motor claims experience. As an Operations Team Leader, you will be a pro-active thinker who is highly...


  • Liverpool, United Kingdom Resolve Recruitment Services Full time

    Resolve Recruitment are delighted to be working with a dynamic and forward-thinking insurer who have an exciting opportunity available for an Operations Team Leader to join their fast-paced claims division. Successful applicants must have previous motor claims experience. As an Operations Team Leader, you will be a pro-active thinker who is highly...


  • Liverpool, United Kingdom Resolve Recruitment Services Full time

    Resolve Recruitment are delighted to be working with a dynamic and forward-thinking insurer who have an exciting opportunity available for an Operations Team Leader to join their fast-paced claims division. As an Operations Team Leader, you will be a pro-active thinker who is highly motivated and is target driven to maximise performance. You will drive our...


  • Liverpool, United Kingdom Spotlightjobs Full time

    Spotlightjobs are now recruiting for an Operational Claims Team Leader to achieve first class quality and technical claims handling Key Responsibilities: Accountability for team's performance against set objectives. Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays and time...


  • Liverpool, United Kingdom Spotlightjobs Full time

    Spotlightjobs are now recruiting for an Operational Claims Team Leader to achieve first class quality and technical claims handling Key Responsibilities: Accountability for team's performance against set objectives. Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays and time...


  • Liverpool, United Kingdom Spotlightjobs Full time

    Spotlightjobs are now recruiting for an Operational Claims Team Leader to achieve first class quality and technical claims handling Key Responsibilities: Accountability for team's performance against set objectives. Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays and time...


  • Liverpool, United Kingdom Spotlightjobs Full time

    Spotlightjobs are now recruiting for an Operational Claims Team Leader to achieve first class quality and technical claims handling Key Responsibilities: Accountability for team's performance against set objectives. Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays and time...


  • Liverpool, United Kingdom Spotlightjobs Full time

    Spotlightjobs are now recruiting for an Operational Claims Team Leader to achieve first class quality and technical claims handlingKey Responsibilities: Accountability for team's performance against set objectives. Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays and time management,...


  • Liverpool, United Kingdom Spotlightjobs Full time

    Spotlightjobs are now recruiting for an Operational Claims Team Leader to achieve first class quality and technical claims handling Make your application after reading the following skill and qualification requirements for this position. Key Responsibilities: Accountability for team's performance against set objectives. Performance management of staff,...


  • Liverpool, United Kingdom Spotlightjobs Full time

    Spotlightjobs are now recruiting for an Operational Claims Team Leader to achieve first class quality and technical claims handlingKey Responsibilities: Accountability for team's performance against set objectives. Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays and time management,...


  • Liverpool, United Kingdom Spotlightjobs Full time

    Spotlightjobs are now recruiting for an Operational Claims Team Leader to achieve first class quality and technical claims handlingKey Responsibilities: Accountability for team's performance against set objectives. Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays and time management,...


  • Liverpool, United Kingdom Acorn insurance & Financial Services LTD Full time

    As an Operations Team Leader, you will be a pro-active thinker who is highly motivated and is target driven to maximise performance. You will drive our culture of openness among your team, to do this you will be responsible for the development and the peoplemanagement aspects of your Team in order to achieve best results. **Role**: Operational Team...


  • Liverpool, United Kingdom Open Awards Full time

    **TITLE OF POST**: Operations Team Leader **RESPONSIBLE TO**: Head of Service Delivery **STATUS**: Full-time, Permanent **SALARY**: £27,496.00 per annum FTE The post would be 35 hours per week working flexibly across Monday-Friday 08:00 - 18:00, and Saturday 9-12:30pm. There is an expectation that every approximately one in six Saturday’s would be a...


  • Liverpool, United Kingdom Acorn Insurance and Financial Services Limited Full time

    As an Operations Team Leader, you will be a pro-active thinker who is highly motivated and is target driven to maximise performance. You will drive our culture of openness among your team, to do this you will be responsible for the development and the people management aspects of your Team in order to achieve best results.Role: Operational Team...


  • Liverpool, United Kingdom Acorn Insurance and Financial Services Limited Full time

    As an Operations Team Leader, you will be a pro-active thinker who is highly motivated and is target driven to maximise performance. You will drive our culture of openness among your team, to do this you will be responsible for the development and the people management aspects of your Team in order to achieve best results.Ensure you read the information...


  • Liverpool, United Kingdom Acorn Insurance and Financial Services Limited Full time

    As an Operations Team Leader, you will be a pro-active thinker who is highly motivated and is target driven to maximise performance. You will drive our culture of openness among your team, to do this you will be responsible for the development and the people management aspects of your Team in order to achieve best results.Role: Operational Team...


  • Liverpool, United Kingdom The Granite Group Full time

    We are seeking an Operational Team Leader within our Accidental Damage Department to be a pro-active thinker who is highly motivated and leads from front. Leading a team of Total Loss/Fire and Theft Handlers, you will drive our culture of openness and hold responsibility for the development and people management aspects of your team. **Role**: Operational...