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Internal IT Operations Analyst

3 months ago

Coleshill, United Kingdom Mercury Full time

Who we are

Mercury is not just a company; we’re a transformative force in the world of SaaS for recruitment and staffing firms. Since our founding in 2014, we’ve been at the forefront, demonstrating a commitment to excellence and innovation that has allowed us to create a ground breaking SaaS platform, based on the Microsoft D365 and the Power Platform.


With a global presence in strategic locations, including Coleshill, London, Boston, Chicago, and Sydney, we’ve expanded at an impressive pace, breaking into Australia in 2019 and the US in 2020. We are now a dynamic team of 170 employees, and we’re not stopping there – we’re on track to double in size over the next 24 months.


Mercury is all about our customers, with over 100 worldwide and 8,000+ users experiencing the transformative power of our solutions. We’ve seen remarkable growth in headcount, surging by over 125% in the last two years. As a dedicated SaaS innovator, we are here to simplify and enhance the operations of recruitment and staffing firms.


What you’ll do

This role involves working alongside the Operations Manager to administer company systems and streamline company processes whilst facilitating improvements in the day-to-day operations of the company.


Never a dull moment, this role is ideal for people who like fast-paced, project-based work with a large amount of variety in their role. This role will also be involved in traditional IT activities such as application administration, managing access, internal user support and management of third-party vendors.


You’ll be part of a team of four, however you’ll most likely be the first point of contact for any internal IT request.


  • Administering Microsoft 365, Microsoft Teams, SharePoint & Dynamics 365
  • Own the starter/leaver process
  • Looking after the hardware and liaise with the vendor as and when
  • Manage access rights across different systems
  • Collaborating with colleagues on shared projects
  • Carrying out change requests to the internal systems
  • Communicating to staff and providing training where needed
  • Creating supporting guidance documentation on systems and processes
  • Liaising with third party suppliers
  • Keeping up to date with relevant Microsoft announcements
  • And any other duties as defined by the Operations Manager


Who you are

  • Proficiency in administering Microsoft 365, Microsoft Entra, Microsoft Exchange, Microsoft SharePoint and Microsoft Teams.
  • Technical aptitude, demonstrating the ability to learn quickly
  • Microsoft office skills
  • Good interpersonal skills and ability to challenge requests where appropriate
  • Confidence in speaking to groups
  • Extreme attention to detail
  • Ability to focus amidst a large ‘To-do’ List
  • Some knowledge of Microsoft 365 Admin Centre and Azure Active Directory


Why Mercury

At Mercury, we pride ourselves on fostering a vibrant company culture that strikes the perfect balance between professionalism and a modern, enjoyable work atmosphere. Our commitment to employee well-being and growth sets us apart. Here’s what you can expect when you join our team:

  • Healthy Work-Life Balance: Hard work is essential, but we understand that it doesn’t mean endless hours. Unsociable work schedules are not the norm here. We believe in productivity and not burnout.
  • Agile and Empowered: Our commitment to Agile and Scrum methodologies empowers our developers. From top management down, everyone understands the importance of efficient processes and collaboration.
  • Flexible Environment: We embrace flexible working arrangements. Whether it’s remote work or flexible hours, we trust our employees to find the balance that suits them best.
  • Open Communication: Transparency is key. We encourage open dialogue, active listening, and constructive feedback. Your voice matters.
  • Gratitude and Autonomy: We appreciate hard work and celebrate achievements. You’ll have the autonomy to make an impact and contribute meaningfully to our success.
  • Accessible Leadership: Our leadership team is approachable and supportive. You’ll find guidance and mentorship readily available.
  • Equality and Inclusion: We champion diversity and equality. Everyone deserves respect, fairness, and equal opportunities.
  • Investment in Growth: We provide training and career growth opportunities. Don’t just take our word for it—our team members’ testimonials speak volumes.


What we offer

  • Competitive salary
  • Great learning and development plan
  • Microsoft certifications paid for and supported by Mercury
  • Permanent Health Insurance (PHI)
  • Health Cash Plan
  • Critical Illness Cover
  • Electric Car Vehicle Scheme
  • 4% Employer Pension Contribution
  • 25 days holiday per year
  • 1 full extra day “free holiday” on your Birthday
  • Free parking
  • Buy/sell holiday scheme
  • Increased holiday entitlement based on length of service


Location

At Mercury, we believe in the power of face-to-face collaboration. That’s why we encourage our team members to join us at our Coleshill office 3 days per week.