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Customer Insights Analyst

2 months ago

Surrey, United Kingdom Elizabeth Norman International Full time

Customer Insight Analyst

TV & Audio business

Exceptional salary and benefits

Surrey/London/Hybrid


As the Insight Analyst you will be part of the business operations team, owning data sources, data intelligence and providing meaningful insights to support both sales and strategic product decisions.


We are looking for a analyst who is passionate about digging deeper and explaining the "why" and how changes within the data came to be, surface level will not be enough.


There will be reporting responsibilities (using Powerpoint or Excel) on market trends, market share, and market sizing - having a market intelligence background is quite good for this role


You'll be working closely with various senior stakeholders from the sales, product and project teams to contribute to strategic analysis and provide competitor insights too.



THE CLIENT:

  • They’re a top 10 global brand and one of the world’s favourite technology brands.
  • They have an extensive and award-winning product range spanning Mobile Phones, TV, Computers and White goods and Smart Home products.
  • They are built on an entrepreneurial culture, a spirit of innovation with ambitious business goals.
  • They also have an excellent culture centred around diversity, inclusion and creativity.



Skills Required (2- 3+ years):

  • Minimum 2+ years experience working in an insights/analytics focused role

• Strong Excel skills i.e. (Macro and queries – good to have, pivot tables, advanced formulas – is a must)

• Strong analytical skills with the ability to translate data into actionable insights

• Experience providing deeper level of analysis when reporting, not just surface level

• Analytical mindset and proactive at spotting changes in the data and finding methods to fix or explain the change.

• Experience working with market data from Gfk

• Excellent communication skills, both written and verbal

• Comfortable with big data

•Articulate complex analysis to management and senior staff



Benefits:


  • Hybrid working model: 3 days in the office, 2 days at home per week.
  • Bonus scheme.
  • Pension contribution.
  • 3 volunteering days per year.
  • 25 days of annual leave plus bank holidays and an additional day off for your birthday.
  • Staff sales discounts on a wide range of products.
  • Access to a discount shopping portal.
  • Equal opportunity employer promoting diversity and inclusion.
  • Reasonable accommodations provided for individuals with disabilities.


Even if you feel you don’t hit all of the requirements we’d still encourage you to send in an application.