People Operations Manager
2 weeks ago
Hybrid - 2 days per week in office
Salary: £45K - £55K
On behalf of our client, a leading life and health insurer, we are seeking an experienced People Operations Manager. The role will have day-to-day responsibility for leading the UK People Operations team (4 x People Administrators) ensuring they deliver an intuitive and seamless service to employees that gives them a great experience.
Key Responsibilities:
- To lead and support the People Operations team on a day-to-day basis ensuring tickets raised are dealt with professional and efficiently, workload is balanced, optimum performance is maintained, and processes are seamless.
- Supporting the People Operations team with transactional HR admin and acting as a conduit between them and Talent Acquisition/Payroll/Staff Claims when it comes to systems/processes.
- Responding to complex HR queries which have been escalated to you and liaising with the HR Advisors/HRBPs when appropriate.
- Analysing people data to drive data driven decision making that offers valuable insights into the People Operations team e.g. producing the monthly People Operations dashboard.
- Implementing process improvement and opportunities for automation/ digitisation using our people systems and expanding line manager self service capabilities.
Key Skills & Experience required:
- Extensive HR administration/HR shared service model experience.
- Experience of people management.
- Knowledge and understanding of HR systems (Success Factors would beneficial).
- Experience of HR process improvement and implementing digital solutions.
- Experience of working in a fast-paced, changing environment.
- Strong data analytical skills with an attention to detail.
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