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Operational Excellence Manager

3 months ago

Maidenhead, United Kingdom RWS Group Full time

*** IMMEDIATE START REQUIRED ***

Initial 4 month FTC (possible extension)

Ideally commutable distance to our Maidenhead office although flexible with location


About Group Finance


In joining RWS’s Finance team you will be a critical part of supporting a listed world-leading provider of technology-enabled language, content, and intellectual property services. RWS has growing revenues of over £750m through a combination of value accretive acquisitions and organic growth. Group finance, led by our Group CFO; Candy Davies, includes diverse teams across the globe operating in functions including business partnering, operational finance, specialist, and group functions. We cover a footprint of over 100 legal entities in 43 different countries worldwide.


It’sa very exciting time to join RWS Finance for an individual who enjoys change and making an impact As part of the overall RWS business strategy we are making a significant investment in upgrading our financial systems and processes to deliver enhanced reporting and control, more efficient processing enabling great value through enhanced business partnering and decision support.



The Operational Excellence Manager will lead the execution of our SSC Finance Operations excellence tasks across hubs. This role will spearhead the continuous improvement of our operational processes to ensure they meet the evolving needs of our business and our customers. This role would work closely with the Global SSC Service Manager, Head of Global Finance Shared Service, Global Delivery Leads, Subject Matter Experts and the Global Process Owners for delivery of targets against the strategic objectives.


Objective of this Role: The Operational Excellence Manager plays a significant role in enhancing the efficiency and effectiveness of an organizations processes. By employing a systematic approach, this position focuses on the continuous improvement of operations to ensure they meet the evolving needs of the business and its customers. Through the analysis of performance data, identification of inefficiencies, and the implementation of strategic solutions, the Operational Excellence Manager supports the organization in achieving its goals.


Responsibilities:

  • Lead and facilitate process improvements to ensure the timely delivery of our services to our Finance SSC across Hubs and its customers.
  • Develop and implement operational excellence strategies and roadmaps in alignment with Finance SSC organizational goals.
  • Collaborate with Finance SSC Global operations teams to identify process bottlenecks, inefficiencies, and areas for improvement, proposing innovative solutions to address these issues.
  • Design and execute training programs for our Finance SSC Global teams and partners at all levels on operational excellence principles, tools, and techniques to build an organizational culture of continuous improvement.
  • Establish and monitor key performance indicators (KPIs) and metrics to track the progress and impact of operational excellence initiatives, adjusting strategies as necessary.
  • Facilitate the adoption of best practices in project management and process optimization across the organization, ensuring consistency and standardization where appropriate.
  • Oversee the documentation and updating of processes and procedures to ensure they reflect current best practices and compliance with regulatory requirements.
  • Research and implement new technologies or methodologies that can further enhance operational efficiency, staying ahead of industry trends and competitive benchmarks.
  • Should be able to mentor and train our Finance SSC Global Operations teams on the right processes they need to follow to achieve good Customer experience


Education/Certifications: This position does not necessarily require any certification but certifications such as Lean Six Sigma (Green, Black, or Master Black Belt) and Project Management Professional (PMP) can be beneficial. Bachelor’s degree in finance, Accounting, Economics, or other business-related discipline.


Experience: Minimum 6-10 years of experience in Operational Excellence, Project Management and Customer Relationship Management


Desired Technical Skills:

  • Experience of improving processes using appropriate technology and of owning roll outs
  • Respect every individual in the process life cycle, lead with humility and seek perfection.
  • Embrace scientific thinking.
  • Assure quality at the source.
  • Make sure flow and pull value is followed for creating value to customer.
  • Be good problem solver with exceptional analytical skill
  • MS Office – Advanced working knowledge of word, excel and PPT and working knowledge in any of Project Management will be desirable


Desired Soft Skills:

  • Should be with the right attitude in terms of being able to evolve constantly based on market as well as cross-functional feedback
  • Extremely strong organizational, planning and multi-tasking skills to deliver operational excellence and efficiency.
  • Flexible and adaptable approach to work, able to prioritise workload.
  • Great attention to details and drive continuous learning through training opportunities and knowledge sharing to develop innovative solutions.
  • Strong in relationship management for building networks, highly collaborative and thrive working as part of a team


Language Proficiency: English is a must.


Life at RWS -If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS.


Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.


In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.


RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS Values