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Digital Merchandise Co-ordinator

2 months ago

Oakham, United Kingdom Lands’ End Europe Ltd Full time

We have a fantastic opportunity for a Digital Merchandise Co-ordinator to join our team here at Lands’ End Europe in Oakham, Rutland


Lands’ End is a global multichannel retailer designing and selling American classically styled clothes for Women, Men & Kids. With over 50 years’ experience we are a company with a great story to tell. Lands’ End is renowned for its culture of service for the customer and is recognised as an innovator in the industry.


We Value People. People are the heart of our company, and our doors are open to everyone. For our customers and our employees, we are committed to creating an inspiring culture that is welcoming, safe and inclusive for all. Our strength in work and life comes from the combination of our unique experiences, backgrounds and talents. What we do as people makes Lands’ End a great place to shop and a great place to work.


Reporting into our Senior Manager Ecommerce Europe you will play a significant role by partnering with them to establish and execute business strategy. Responsible for implementing strategy to optimally merchandise Digital experiences across all lands’ End Europe. Accountable to drive sales results through ideal site merchandising - including (but not limited to) on-site search, consumer friendly taxonomy and a rapid path to a Lands’ End product page.


Please note this role is hybrid and will require 9 days a month in the Rutland office as well local and market store visits.


What can you expect from the Role:

  • Merchandise the product catalogue in order to drive customer engagement, increase conversion and optimize search relevancy on all device types
  • Actively build and maintain relationships with key 3rd party Digital agency relationships, Merchant, Creative, IT & Marketing teams
  • Plan and develop seasonal strategies, promotional events, site enhancements and product launches
  • Provide analysis of key product categories’ performance and merchandising strategies
  • Serve as a resource for digital enhancement roadmap & process consistency
  • Identify, build and maintain the customer’s digital path to purchase Lands’ End merchandise, delivering customer experience enhancements.
  • Ensure all digital touchpoints are prioritized, accurate and up-to-date
  • Conduct regular audits of Digital customer experiences, ensuring customer path to purchase (browse and search) is fully optimized to drive product findability, cross merchandising, conversion and sales. May include limited evening/weekend hours.
  • Maintain data integrity for designated business category and identify process efficiencies
  • Activate on selling strategies by collaborating cross functionally to maximize site sales potential, site conversion and customer satisfaction
  • Identify, monitor, and optimize search performance for a business category
  • Lead and develop improvements that drive efficiencies in the digital merchandising process
  • Perform QA and UAT for site releases and other IT initiatives


What we need from you:

  • 2 years minimum of working in a Marketing or E-commerce team
  • Strong analytical and creative problem-solving skills
  • Effective decision making skills
  • Strong financial and commercial experience
  • Effective decision making, strong analytical and creative problem-solving skills
  • Ability to multi-task in a faced paced environment and to remain graceful under pressure
  • Proactive, self-starter who can work well both independently and as a member of a cross-functional team on multiple concurrent projects
  • Solid communication skills and the ability to interact with all levels of an organization


Benefits you will receive as a Lands’ End Employee:

  • Hybrid working model
  • Subsidised Restaurant
  • Free access to a local gym
  • Employee Discount
  • Cash Health Scheme
  • Free Eye Test
  • Employer Pension contribution up to 5%
  • Free on-site parking