Commercial Support Coordinator

2 days ago

Sittingbourne, United Kingdom Sharpsmart UK Full time

Sharpsmart is a part of the Daniels Family; a large international business with operations across Australia, South Africa, United Kingdom, Canada, and the United States. An essential service provider to Healthcare, Daniels Health & Sharpsmart were founded with the vision of “making healthcare safer” – we have achieved this through innovative safety products and clinically-focused waste services that lead the industry.


Due to internal promotion, we're excited to open our doors for a Commercial Support Coordinator to join our team


In this varied role you will take the lead on administrative support, data completion and customer relations whilst supporting our wider Commercial team. By driving the full sales support process including contract mobilisation and tendering process you will have a direct impact on revenue growth and customer retention, with huge potential for future career progression.


What will your role involve?

  • Continuously reviewing our processes and drive efficiencies to reduce admin from the sales team and leadership
  • Data Completion; working with the team to ensure all data input is accurate and consistent
  • UK point of contact for Systems and Sales force to streamline requests
  • Work with the Data Analyst to automate current tools
  • Upselling and supporting our customers through putting robust processes in place
  • Own the accessory process from initial enquiry to completion; highlight trends from customers assist with upselling
  • Work with the marketing team to ensure customer reviews remain updated and relevant
  • Work with Warehouse teams to ensure stock level requirements for new business are highlighted and managed to remove any customer disruptions
  • Support (with a view to driving) mobilisation meetings and updates of all new contract roll outs
  • Supporting the bid team with reviews of quality responses, holding meetings and gathering data
  • Supporting the aged debt process with the team to reduce outstanding unpaid invoices for all customers


Who are we looking for?

  • Minimum 2 years’ experience in a similar role managing sales process and pipeline
  • Experience of reporting against bid processes, pipelines, activity and performance
  • Strong presentation and verbal and written communication skills
  • Experience of using CRM systems - Salesforce experience would be advantageous
  • Intermediate/Advanced Microsoft Excel skills


What are we offering?:

  • Competitive salary package
  • Pension
  • Private Healthcare and Dental care options
  • Employee benefits scheme including financial planning, gym scheme, discounts across a range of retail, days out & leisure, travel, motoring, food & drink plus much more.
  • Genuine investment throughout your career for professional development
  • Company events and networking opportunities
  • Stability as an essential service to healthcare, ensuring a non-seasonal and stable business environment
  • Hybrid & flexible working


Why work for us?

As a company we are a little out of the box – we move fast, we’re entrepreneurial, we’re growing rapidly at both a national and global scale, and for the right person this is a very exciting company to be a part of We have a strong established brand with a compelling story, and you would be joining our team with stakeholders in Canada, Australia and the US.


Take a look at what our team have to say: Our Culture | Sharpsmart

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.


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