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Second Line Support Engineer

3 months ago

Cardiff County, United Kingdom 1Tech Staffing Limited Full time

Desktop Engineer

Cardiff (Hybrid)

Up to £40k DOE


Are you a skilled IT professional with a passion for cloud technologies? Do you thrive in a dynamic environment where you can apply your expertise to solve complex technical issues? If so, we have the perfect opportunity for you

We are currently seeking a talented, outgoing Desktop Engineer to join our clients team in Cardiff, this is a hybrid role. As a Desktop Engineer, you will play a crucial role in supporting our clients and ensuring the smooth operation of their IT systems.


Key Responsibilities:

  • Provide technical support and troubleshooting for escalated issues from the 1st Line support team.
  • Diagnose and resolve technical hardware and software issues across a variety of platforms and systems.
  • Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
  • Ensure security measures are implemented and maintained across all systems.
  • Collaborate with other team members to improve efficiency and effectiveness of IT operations.

Requirements:

  • Extensive experience working with O365, Intune, Azure, and Active Directory, Networking (DNS/DHCP).
  • Previous experience working for a Managed Service Provider (MSP) is highly desirable.
  • Strong knowledge of cloud-based solutions and end-user support.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.
  • Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus.

This is a fantastic opportunity for an ambitious individual who is looking to take their career to the next level. If you are passionate about technology and eager to work with cutting-edge cloud solutions, we want to hear from you


To apply, please submit your CV for immediate consideration.