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Performance & Operations Senior Consultant (Fraud)
3 months ago
We are looking for a pro-active, self-motivated, and dynamic person to join the Fraud Analytics team within 1st Line Economic Crime.
Your role will present a great opportunity to work in our fraud function, as a first line regulatory risk expert helping ensure application of regulations focussed on banking, unsecured lending and savings products which support good customer outcomes, firm compliance, and meeting our strategic and risk appetite expectations
On a day to day basis you’ll carry out analysis and assessment of risk and controls and coordinate root cause analysis, industry engagement and Proof of Concept work across the team. It’s a busy challenging role, but a rewarding one. Through this work you’ll seek out and promote the good practices you find and identify where governance can be improved – and then you’ll work with the team to deliver those improvements across the portfolio.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, at one of our offices. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
You’ll be expected to work from either:- London, Swindon, Northampton, Bournemouth, Sheffield, Wakefield, Dunfermline, Glasgow or Manchester twice per week.
What you'll be doing
You’ll be working alongside your colleagues in the Retail Product Risk Team across Retail Risk to ensure that key regulatory, product, policy or process changes are safely delivered. You’ll be completing gap analysis to identify any changes that need to be made to products or processes as we continue to innovate within our regulatory framework.
You’ll develop solutions to support project delivery and process improvement, effectively managing stakeholders and presenting findings.
Main responsibilities will be:
- Constantly reviewing fraud risks, controls, issues and actions, working with the team to ensure the fraud analytics risk landscape is up to date and fit for purpose
- With a strong eye for detail, you’ll carry out analysis and provide insight to support our root cause analysis framework
- Be the main point of contact across the business for change and projects, ensuring the requirements of fraud analytics are understood
- Providing subject matter expertise to projects, risk partners and stakeholders when queries arise relating to fraud
- Support with reviews from Audit, Compliance, Chief Controls Office and our regulators and analysing feedback at a process and functional level, articulating findings to stakeholders.
We’ll need you to support fraud management, contributing to a range of governance forums, including agenda management, the sourcing of content, coordination of MI and insight.
About you
- Experience of working in a fast-paced change environment and an appreciation of the challenges faced by change teams.
- Strong analytical and problem-solving skills, experience of working with Excel to manipulate, interpret and present data
- Strong personal and written communication skills.
- Experience in data analysis, providing insight not just information and making reasoned recommendations.
- Strong stakeholder engagement and management capability.
- Strong influencing and negotiating skills.
- Ability to plan, prioritise and manage a range of work effectively and efficiently.
Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.
- Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
- Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
- Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.
We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.
The extras you'll get
There are all sorts of employee benefits available at Nationwide, including:
- A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
- Up to 2 days of paid volunteering a year
- Life assurance worth 8x your salary
- A great selection of additional benefits through our salary sacrifice scheme
- Wellhub – Access to a range of free and paid options for health and wellness.
- Access to an annual performance related bonus
- Access to training to help you develop and progress your career
- 25 days holiday, pro rata
