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Bespoke Sales Consultant

3 months ago

London, United Kingdom Anya Hindmarch Full time

Full Time Sales Consultant, Anya Hindmarch Bespoke, SW3


THE BRAND


Anya Hindmarch founded her business in London in 1987 and it has since grown into a global brand. Today, it is as known for its luxury, organisation-obsessed accessories as it is for its groundbreaking work in sustainability and its playful experiential retail concepts. Creativity, modern craftsmanship and personalisation sit at the heart of everything Anya Hindmarch does.


The brand is committed to creating responsibly, and constantly strives to innovate to reduce its impact on the earth, while also using its platform to drive education and discussion around sustainability. Testament to this are projects such as I Am A Plastic Bag, The Universal Bag - a unique collaboration with supermarkets to rethink the reusable shopping bag, and Return to Nature, a collection of bags which are intended to biodegrade and compost at the end of their useful life. The work around sustainability continues, paying heed to the mantra, ‘progress, not perfection.’


Anya Hindmarch launched the Village on Pont Street in London’s Chelsea in 2021. This is a community of neighbouring stores and a cafe. Ever evolving, it centres around the Village Hall, which hosts innovative concepts, collaborations and exhibitions, all of which are amplified digitally. These include a fruit and veg store, a hairdresser, a Christmas Grotto, a dry off licence, A. Houndmarch dog butchers, an ice cream store and a garden centre.


ROLE OVERVIEW


We are currently looking for a full time Sales Consultants to join our friendly Bespoke team. Customer service is at the heart of everything we do so you must be passionate about delivering an exceptional customer experience. The role requires excellent attention to detail along with strong administrative and organisational skills.

The Anya Hindmarch Village is an exciting and innovative retail concept on Pont Street in London. It has six neighbouring shops – Anya Life, The Anya Café, Collection, Labelled, The Village Hall which houses different concepts throughout the year and the unique and wonderful Bespoke Store.

In Anya’s words, Bespoke is about ‘having your name on something, rather than mine’. At the Bespoke store in the heart of the Village, customers can weave their stories into the unique precious pieces, by having drawings or messages in their own handwriting embossed by in-store craftsmen. From adding initials to a weekend bag to an embroidered monogram on a clutch, countless pieces can be personalised. This is rooted in an ongoing commitment to reconnect the craftsman and the customer, preserving memories to create heirlooms that will be passed through generations.


KEY DUTIES AND RESPONSIBILITIES


  • Strong attention to detail and administrative skills
  • Building positive and lasting relationships with luxury retail customers
  • Providing excellent customer service in store and with customer follow up
  • Achieving in-depth product and brand knowledge
  • Engaging with customers to understand their needs and in turn to achieve sales targets
  • Maintaining the highest standards on the shop floor and back of house


ROLE REQUIREMENTS:

  • A great communicator with a natural flair for building relationships
  • Comfortable with IT systems and working in a fast paced environment
  • Passionate about delivering exceptional customer service with a strong eye for detail and an understanding of the exceptional service our customers expect
  • A team player who is always ready to go the extra mile
  • Able to work flexibly 5 days out of 7 each week, including some weekends


EQUAL OPPORTUNITIES

Anya Hindmarch is an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you need reasonable adjustments at any point in the application or interview process, please let us know.


Thank you for your application, due to the number of applications we cannot get back to everyone. If you have been successful we will be in touch with you via email.


Thank you,

The People Team