Senior Customer Success Executive
3 weeks ago
Do you have experience within an Investment Platform? Are you client-focused and possess strong communication skills?
An embedded investment platform based in Bath is on the lookout for a Senior Customer Success Executive to join their team.
Your responsibilities:
- Be the primary contact for your designated clients working with teams across the business to resolve their customer issues
- Take ownership of any escalations that come from our valued firms
- deputise for the team Lead and assist with case allocation
- Review the operational workflow and suggest process improvements where relevant
- Handle queries of all types from clients. This will include both answering inbound queries, and triaging and responding to Zendesk queries
About you:
- Have platform experience with knowledge and understanding of API's
- Have significant knowledge of product wrappers – SIPP, ISA and GIA
- You’ll be able to easily build rapport and adapt your style depending on the client or situation
- Are an expert in building relationships and have an ability to deal with complex queries
- You will be confident in presenting reasoned analysis and make recommendations to senior stakeholders – both verbal and written
If this sounds like you, apply today
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