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Account Manager

3 months ago

Isleworth, United Kingdom Red Sky Personnel Full time

Red Sky are seeking a dynamic and results-driven Account Manager to join our clients' team, working with one of their prestigious partner airlines.


In this role, you will be the primary point of contact for the airline customer, responsible for building and maintaining strong relationships and ensuring their expectations are met.

You will collaborate closely with internal teams to deliver exceptional service within the set budget.


Role and Responsibilities:

  • Build strong client relationships and understand their needs.
  • Ensure timely delivery of products and services while meeting SLAs.
  • Act as the primary liaison between client and internal teams.
  • Resolve customer issues and complaints effectively.
  • Manage day-to-day client communication and relationships.
  • Coach and develop teams to deliver high-quality service.
  • Analyse operational data to identify improvement opportunities.
  • Drive continuous improvement in service delivery and processes.
  • Manage procurement, quality control, and financial reporting.
  • Ensure compliance with company policies, industry regulations, and client requirements.


Person Specification

  • Experience as an account manager in the aviation industry is desirable.
  • Good attention to detail and a meticulous approach to your work
  • Must be hardworking & reliable with an excellent work ethic
  • Strong analytical and problem-solving skills.
  • Proficiency in reporting tools.
  • Excellent communication and interpersonal skills.
  • Attention to detail and accuracy.
  • Ability to work independently and collaboratively.
  • Strong organisational and time management skills.
  • Proficiency in MS Office, particularly Excel.


Requirements

Due to the location of work being at the airport you must qualify. Therefore, you will need to be able to provide the following information:

  • 5-year checkable history (employment, self-employment, education or benefit claim)
  • 3-year UK address history
  • Eligibility to work in UK (UK Passport, EU Passport, Non-EU Passport & Visa, Biometric Residence Permit, UK Birth Certificate & (British citizens only)
  • Provide proof of NI
  • Provide proof of address dated within the last 3months (utility bill, bank statement, HMRC Letter)
  • Have no unspent criminal convictions - If you are successful at interview, you will be required to undergo a Basic Crimincal Record Check (DBS) and a Counter Terrorism Check


Benefits:

  • 24/7 GP access for you and your immediate family.
  • Mental health support and life event counseling.
  • Fitness programs and cycle-to-work scheme.
  • Financial and legal support.
  • Access to Lifeworks, our employee app with perks, resources, and crisis support.