Program Manager

7 days ago

Scotland, United Kingdom DiverseJobsMatter Full time

JOB DESCRIPTION


Closing Date: 30 June 2024

Position Ref: MF 1254

Location: Please note that for this role, applicants must be based within Scotland.

Home-based, blended or fully office based (from our office in Edinburgh).

Hours: Full-time (this role is a fixed term contract until 31 January 2025, with the possibility of extension).

Salary: Around £35,000 depending on experience. Part-time or job share salary calculated pro rata.


WHO WE ARE:


We are a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.


We don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.


HERE ARE SOME OF THE BENEFITS WE OFFER:


  • We offer an outstanding pension scheme including employer contributions of up to 9%, 11% or 13% (age-linked).
  • Enhanced parental leave.
  • Private BUPA insurance.
  • 25 days annual leave plus bank holidays, with service-linked increases as well as three goodwill days over the Christmas period.
  • Staff wellbeing allowance of up to £25 per month / £300 per year.


THE TEAM


The services delivery team manage and administer loans and grants for energy saving and low or zero carbon improvements to homes and businesses on behalf of governments, local authorities, and businesses.


Our work is customer service focussed and seeing the impact we have on the lives of people we support is what brings us to work each day. We collaborate and support each other, sharing expertise and best practice and innovating to deliver world class customer experience.


THE ROLE


  • As a successful Programme Manager, you will manage the delivery of Scottish Government and other loans and grants schemes to consumers and businesses, ensuring the delivery of world-class customer service.
  • You will be responsible for ensuring consistent use of efficient processes, and meeting all targets and service levels within available budgets.
  • You will continuously challenge the norm by actively improving systems and processes and set up new loan and grant schemes when these opportunities arise.
  • You will play a vital role in effective stakeholder management and act as a key contact for government and commercial funders for the scheme/s for which you are accountable.


WHAT YOU’LL DO


  • Support, enable and empower your team to learn how to handle a wider range of processes and situations, to allow them to develop their knowledge and skills, enhance their job satisfaction and create capacity for you to focus on the strategic elements of programme management.
  • Programme management including identifying and managing risks, taking corrective actions and ensuring full adoption of new processes.
  • Plan, track and report on outputs and outcomes by providing scheme management information (MI) that meets the needs/requirements of funders ensuring the information produced is highly accurate, on-time, clear, concise and reconciled.
  • Ensure delivery of world-class customer service, including working with the Programme Manager for Customer Experience, Learning and Development.


WHAT YOU’LL BRING


  • Programme management experience
  • A ‘can-do’ attitude
  • A dedication to continuous improvement, with a core focus on customer experience
  • A motivational and collaborative/coaching style of leadership

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