Training And Quality Supervisor

1 week ago

Warwickshire, United Kingdom Vivo Talent Solutions Full time

Role – Training & Quality Supervisor

Location – Warwick

Skills – Training, Coaching, Teaching, Learning, Quality, Customer Service, Insurance, Contact Centre, Agents


Our client, a leading general insurer and financial services company who have been serving the community for over 100 years are currently recruiting for a Training & Quality Supervisor to join their expanding team. As a Training & Quality Supervisor, you will be crucial to the success of an ambitious, expanding local business.


The Role:

  • This is a great opportunity for someone who is passionate about delivering outstanding quality results through the robust and approachable training of individuals and teams.
  • You will be joining an established yet fast growing business, with a team of people who are committed to delivering consistent excellent results across quality, customer service and business growth.
  • You will work within a team of Quality & Training Supervisors supported by the Quality & Training Leader ensuring that you are all delivering excellent training to shape and develop all areas of the business.


Responsibilities:

  • Co-ordinate effective and efficient agency training to meet the requirements of the business to enable delivery of outstanding customer service and low risk management.
  • Adherence to key regulatory processes and controls including monthly audit reporting, FCA breach investigations, product training and competence.
  • Build and develop strong, nurturing relationships across the business to support efficient and effective delivery of business objectives.
  • Support continuous improvement across the business
  • Support the Q&T Leader to identify and manage complaint trends and/or risk
  • Establish and promote good risk management practices
  • Motivate and develop direct reports and the wider team to ensure business objectives are met.
  • Support senior management to build on existing business culture and create a progressive, supportive and professional environment.
  • Monitor and deliver our training and competency requirements.


Skills and Experience:

  • The ability to deliver high quality training for all roles in the business to ensure robust on-boarding and continuous development for all employees.
  • Friendly, approachable and a rational and reasonable approach to managing risk across the business areas.
  • Experience in coaching individuals to support day to day activities but also pro-actively support development and maximise their contribution to the business objectives.


In return you can expect comprehensive training, competitive compensation, and real opportunities to progress in a forward moving business.


If this sounds of interest, please don’t hesitate to send an up-to-date CV for immediate consideration.

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