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Network Operations Center Engineer

2 months ago

Solihull, United Kingdom neoci Full time

Our client is looking to expand their Network Support team and are looking for a 2nd Line Network Engineer to join the team in Solihull on a £30k salary.


About you

  • Excellent communication and interpersonal skills
  • Self-Motivated, Driven, Passionate and Enthusiastic
  • Able to operate effectively in difficult and pressurised situations
  • Excellent written and verbal English communication skills
  • Driven to provide customers with an excellent service
  • Great attention to detail


Essential Skills / Experience


  • Previous experience working in an ISP or service desk environment
  • Keen interest in IP networking and WAN technology
  • Excellent problem-solving and troubleshooting skills
  • Good understanding of IP Networking, WAN technologies and Network security
  • Hands on experience in, implementing and supporting LAN/WAN network equipment, network protocols and communication standards (Cisco & Juniper)

Desirable Skills / Experience


  • Good knowledge of Firewalls (Juniper, Checkpoint, Cisco ASA or FortiGate)
  • Familiarity with network monitoring and management tools (one or more; SolarWinds, PRTG etc.)
  • Knowledge and experience of VPN and Remote Access solutions
  • CCNA or JNCIA certified - or working towards


About the role


  • Providing customers with an excellent level of support on faults and change requests via our helpdesk.
  • Configuring and troubleshooting network devices including switches, routers, firewall, as well as a good understanding of networking protocols such as VLANs, NAT and VPNs.
  • Assist in planning and notifying customers about planned and emergency network maintenance
  • Assisting in the delivery of complex projects within agreed timeframes
  • Provisioning of new services on our ISP core infrastructure.
  • IP Address Management and VLAN Management

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