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Head of Ecommerce

2 months ago

London, United Kingdom Hyered Full time

Head of Ecommerce & Operations | Global Entertainment Company


Hybrid

Up to £80k

London-based


We are excited to be recruiting a Head of Ecommerce & Operations for a global entertainment company. Offering hybrid working and ample career progression this newly created role will manage the ecom team whilst supporting senior stakeholders.


This role is pivotal in shaping the customer journey, enhancing consumer satisfaction, and driving operational excellence across the company’s vast eCommerce ecosystem. Responsible for delivering a best-in-class customer experience across multiple digital stores whilst driving innovation in customer service and operational strategy this is an opportunity not to be missed


Key Responsibilities:

  • Lead end-to-end eCommerce operations
  • Manage operations, delivery processes and logistics partners
  • Oversee all eCommerce stores
  • Develop and implement a customer-first approach
  • Drive continuous improvement across inventory, fulfilment, and service KPIs.
  • Collaborate on future-facing initiatives


The Ideal Candidate:

  • Experienced & ambitious Ecom professional with a passion for the entertainment industry
  • Minimum 5 years expereince
  • Management expereince
  • Strong project management and leadership skills
  • Excellent communication skills and a wonderful personality