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Director of Rooms
2 months ago
Director of Rooms
Luxury lifestyle hotel, Oxfordshire
up to £60,000 salary plus bonus and relocation option*
ASAP start
*accommodation support can be provided on property for an initial two months if you are relocating to the Oxfordshire area.
We are a recruiting a Director of Rooms for a wonderful luxury lifestyle hotel located in the heart of Oxfordshire.
In this new recently created role, you will oversee:
- Guest Services
- Front of House/Reception
- Housekeeping
- Night Operations
Key responsibilities:
- Lead and manage the team, ensuring seamless operations and a first-class experience across Guest Services, Front of House/Reception, Housekeeping, and Night Operations.
- Maintain and enhance guest amenities, ensuring they meet luxury standards.
- Coordinate room upgrades and manage VIP guest experiences to exceed expectations.
- Implement and uphold standards for cleanliness, maintenance, and service throughout the hotel.
- Monitor and improve guest satisfaction scores, addressing any issues promptly and effectively.
- Develop and train team members to deliver exceptional service, fostering a positive and professional work environment.
- Manage budgets, forecasts, and financial performance of the Rooms Division.
- Ensure compliance with all health, safety, and hygiene standards.
What we are looking for:
- Proven track record in a similar role within a luxury/lifestyle hotel environment.
- Hospitality and hotel experience in the UK
- Leadership skills - strong ability to lead, manage, and motivate a diverse team across Guest Services, Front of House/Reception, Housekeeping, and Night Operations.
- Guest focus - exceptional attention to detail and a commitment to delivering the highest standards of guest service and satisfaction.
- Communication - excellent interpersonal and communication skills to interact effectively with guests, staff, and management.
- Problem-solving - ability to work under pressure and resolve issues efficiently, ensuring a seamless guest experience.
- Financial acumen - strong understanding of budgeting, forecasting, and financial performance management.
- Professionalism - a positive, professional attitude with a dedication to maintaining and enhancing luxury standards.
- Ability to embody and positively promote vision and values
Thank you for your interest.
Please note closing date is Friday 26th July. All applicants will receive a reply after this date.
mum hires for exciting, in-demand opportunities with forward thinking hospitality brands. And because we like to ‘keep mum’, most of our projects are not advertised online. Please do get in touch to learn more.
