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Claims Adjuster

2 months ago

The City, United Kingdom Nashrock Insurance Recruitment Full time

As a Claims Handler, you will manage claims from initial report to settlement, coordinating with surveyors, adjusters, and lawyers when necessary. You will ensure accurate record-keeping of each claim's status.


Key Responsibilities

  • Claims Management: Determine coverage, set reserves, and settle claims across various classes of business, primarily Property Treaty.
  • Collaboration: Liaise with co-insurers, syndicates, and claims bureaus on large or complex claims, issuing market circulars as needed.
  • Service Provider Coordination: Manage and communicate with service providers such as lawyers, loss adjusters, and third-party administrators throughout the claim lifecycle.
  • Record Keeping: Maintain comprehensive electronic claims records, ensuring they accurately reflect the current status.
  • Legal Knowledge: Apply knowledge of tort and contract law, staying updated on relevant legal developments.
  • Compliance: Ensure adherence to regulatory requirements, maintaining up-to-date systems and procedures.
  • Relationship Building: Foster strong relationships with brokers, adjusters, agents, coverholders, TPAs, and other service providers, maintaining professionalism and efficiency.
  • Outsourcing Oversight: Review and oversee delegated outsourcing arrangements.
  • Internal Liaison: Coordinate with Reinsurance and Underwriting departments on key issues, monitoring claim activity and suggesting future remedial measures.
  • Complaint Management: Handle policyholder complaints through established procedures.
  • Reporting: Prepare and analyse monthly and quarterly reports.
  • Consultation: Work with Underwriters on underwriting intent, settlements, and disputed coverage.
  • Business Travel: Travel as necessary for business needs.


Regulatory Responsibilities

  • Customer Guidance: Provide guidance to customers on claim processes and progress.
  • Timely Settlement: Aim for prompt agreement on settlement terms and timely payment of valid claims.
  • Complaint Handling: Identify, record, and refer customer complaints appropriately.
  • Customer Fairness: Ensure fairness in customer treatment.


Requirements:


Experience

  • Essential: Solid understanding of Reinsurance Treaty claims.
  • Desirable: Treaty claims handling experience.


Technical Skills

  • Essential: Proficiency in MS Office (Word, Excel - intermediate level).
  • Desirable: Experience with EDC (Lloyd's and LIRMA).


Education

  • Essential: Lloyd's Introductory Test, GCSE Maths grade B or above.
  • Desirable: ACII, A Level Maths grade C or above.


Personal Skills

  • Ability to work independently.
  • Professional and well-presented.
  • Strong interpersonal skills.
  • Excellent organizational, communication, and negotiation skills, with the ability to liaise at all levels.