Current jobs related to Customer Service Manager - Birmingham - PYVITAL

  • Customer Service Manager

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Informed Recruitment Limited Full time

    Customer Service Manager Job DescriptionWe are seeking an experienced Customer Service Manager to join our team at Informed Recruitment Limited. As a Customer Service Manager, you will be responsible for providing exceptional customer service to our clients and stakeholders.Key Responsibilities:Manage and coordinate customer service operations to ensure...

  • Customer Service Manager

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Informed Recruitment Limited Full time

    Customer Service Manager Job DescriptionWe are seeking an experienced Customer Service Manager to join our team at Informed Recruitment Limited. As a Customer Service Manager, you will be responsible for providing exceptional customer service to our clients and stakeholders.Key Responsibilities:Manage and coordinate customer service operations to ensure...

  • Customer Service Manager

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Informed Recruitment Limited Full time

    Job Title: Customer Service ManagerWe are seeking an experienced Customer Service Manager to join our team at Informed Recruitment Limited. As a Customer Service Manager, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key Responsibilities:Lead a team of customer...

  • Customer Service Manager

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Informed Recruitment Limited Full time

    Job Title: Customer Service ManagerWe are seeking an experienced Customer Service Manager to join our team at Informed Recruitment Limited. As a Customer Service Manager, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key Responsibilities:Lead a team of customer...

  • Customer Service Manager

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Informed Recruitment Limited Full time

    Job Title: Customer Service ManagerWe are seeking an experienced Customer Service Manager to join our team at Informed Recruitment Limited. As a key member of our organization, you will be responsible for providing exceptional customer service to our clients and stakeholders.Key Responsibilities:Support a team of regional Account Managers in ensuring...

  • Customer Service Manager

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Informed Recruitment Limited Full time

    Job Title: Customer Service ManagerWe are seeking an experienced Customer Service Manager to join our team at Informed Recruitment Limited. As a key member of our organization, you will be responsible for providing exceptional customer service to our clients and stakeholders.Key Responsibilities:Support a team of regional Account Managers in ensuring...

  • Customer Service Manager

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Informed Recruitment Limited Full time

    Job Title: Customer Service ManagerWe are seeking an experienced Customer Service Manager to join our team at Informed Recruitment Limited. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients and stakeholders.Key Responsibilities:Manage and coordinate customer service operations...

  • Customer Service Manager

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Informed Recruitment Limited Full time

    Job Title: Customer Service ManagerWe are seeking an experienced Customer Service Manager to join our team at Informed Recruitment Limited. As a key member of our organization, you will be responsible for providing exceptional customer service to our clients and stakeholders.Key Responsibilities:Support a team of regional Account Managers in ensuring...

  • Customer Service Manager

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Informed Recruitment Limited Full time

    Job Title: Customer Service ManagerWe are seeking an experienced Customer Service Manager to join our team at Informed Recruitment Limited. As a key member of our organization, you will be responsible for providing exceptional customer service to our clients and stakeholders.Key Responsibilities:Support a team of regional Account Managers in ensuring...

  • Customer Services Manager

    4 weeks ago

    Birmingham, United Kingdom Informed Recruitment Limited Full time

    Are you an experienced Customer Services Manager, Office Manager, or Account Manager? Are you an excellent administrator adept at handling multiple varied tasks at any one time? If this describes you, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Member Services Manager for a socially aligned procurement...

  • Customer Services Manager

    4 weeks ago

    Birmingham, United Kingdom CV-Library Full time

    Are you an experienced Customer Services Manager, Office Manager, or Account Manager? Are you an excellent administrator adept at handling multiple varied tasks at any one time? If this describes you, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Member Services Manager for a socially aligned procurement...

  • Customer Service Manager

    2 weeks ago

    Birmingham, United Kingdom Consult Energy UK Full time

    Customer Service Team ManagerWe are seeking an experienced Customer Service Team Manager to join an expanding domestic energy company. You will lead a dedicated team, ensuring that they deliver exceptional customer service to over 300,000 customers across the UK.Key Responsibilities:Lead, coach, and develop your team to improve performance and achieve...

  • Customer Service Manager

    3 weeks ago

    birmingham, United Kingdom Consult Energy UK Full time

    Customer Service Team Manager We are seeking an experienced Customer Service Team Manager to join an expanding domestic energy company. You will lead a dedicated team, ensuring that they deliver exceptional customer service to over 300,000 customers across the UK. Key Responsibilities: Lead, coach, and develop your team to improve performance and achieve...

  • Customer Service Manager

    1 month ago

    Birmingham, Birmingham, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a highly motivated and experienced Customer and Trading Manager to join our team at Sainsbury's. As a key member of our management team, you will be responsible for leading a team of colleagues to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesLead a team of colleagues to deliver excellent...

  • Customer Service Manager

    1 month ago

    Birmingham, Birmingham, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a highly motivated and experienced Customer and Trading Manager to join our team at Sainsbury's. As a key member of our management team, you will be responsible for leading a team of colleagues to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesLead a team of colleagues to deliver excellent...

  • Customer Service Manager

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Mondelēz International Full time

    About the RoleThe Customer Collaboration Manager position at Mondelēz International is a critical role that requires a strong leader to manage and ensure the highest levels of service are delivered to our customers. This role is pivotal to our customer engagement, to understand and translate customer requirements through the building of trusted...

  • Customer Service Manager

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Mondelēz International Full time

    Role OverviewThe Customer Collaboration Manager role at Mondelēz International is a critical position that requires a strong leader to manage and ensure the highest levels of service are delivered to our customers. This role is pivotal to our customer engagement, to understand and translate customer requirements through the building of trusted partnerships,...

  • Customer Service Manager

    1 week ago

    Birmingham, United Kingdom Consult Energy UK Full time

    Job Description Customer Service Team Manager We are seeking an experienced Customer Service Team Manager to join an expanding domestic energy company. You will lead a dedicated team, ensuring that they deliver exceptional customer service to over 300,000 customers across the UK. Key Responsibilities: Lead, coach, and develop your team to improve...

  • Customer Services Manager

    4 weeks ago

    Birmingham, United Kingdom Informed Recruitment Limited Full time

    Are you an experienced CustomerServices Manager, Office Manager, or Account Manager? Are you anexcellent administrator adept at handling multiple varied tasks atany one time? If this describes you, then let Informed Recruitmenthelp you achieve your potential with an exciting opportunity as aMember Services Manager for a socially aligned procurementframework...

  • Customer Service Manager

    5 months ago

    Birmingham, United Kingdom XC Trains Limited Full time

    Customer Service Manager – Birmingham CrossCountry Trains are seeking to recruit an experienced Customer Service Manager to join their team in Birmingham. The successful applicant will have responsibility for the management and leadership of customer service teams throughout Birmingham and its surrounding areas, including activities such as management...

Customer Service Manager

2 months ago

Birmingham, United Kingdom PYVITAL Full time

Job Title: Customer Service Manager


Location: Birmingham (On-Site)

Salary: £50,000 Per Annum

Contract Type: Full-Time, Permanent



About the Role:


We are excited to assist our client, a leading manufacturer and supplier in the furniture industry, in their search for a Customer Service Manager. Based in Birmingham, this role is integral to ensuring the seamless operation of both the customer service and warehousing teams. This is a hands-on, operational role that requires a proactive leader who is ready to manage a team of five in customer service while also overseeing the warehousing team. The ideal candidate will be inquisitive, focused on continuous improvement, and ready to step in wherever needed to drive success.


Key Responsibilities:


  • Team Management: Lead, support, and develop the customer service team, ensuring they are well-equipped to handle claims, returns, e-shop orders, and sales upselling opportunities.
  • Warehouse Oversight: Supervise the warehousing team, ensuring efficient operations and being prepared to step into a hands-on role in the warehouse when required.
  • Operational Involvement: Take an active role in day-to-day operations, providing support across customer service and warehousing as necessary, with a primary focus on customer service.
  • Process Improvement: Conduct an audit of current processes and systems within the customer service team. Challenge existing practices with a view to streamlining operations and enhancing service delivery.
  • Customer Interaction: Engage with customers as needed, ensuring high levels of satisfaction, and stepping in to resolve complex issues.
  • Sales Support: Understand the sales processes and contribute to upselling initiatives, providing guidance and support to the customer service team to maximise sales opportunities.
  • Technical Knowledge: Gain a deep understanding of the product range through training provided by the company, enabling effective communication with customers and the ability to assist the team in technical queries.


Key Competencies:


  • Leadership Experience: Proven experience managing a customer service team, ideally within a manufacturing or supply environment.
  • Operational Agility: Ability to manage and support warehouse operations, with a willingness to be hands-on when necessary.
  • Process Improvement: Inquisitive mindset with a strong focus on reviewing and improving operational processes.
  • Customer Focus: Strong customer service orientation with the ability to handle complex queries and support the team in achieving high service standards.
  • Sales Acumen: Understanding of sales processes, with the ability to support and enhance the team’s upselling capabilities.
  • Technical Aptitude: Willingness to learn and understand the technical aspects of the product range.
  • Proactive and Hands-On: A ‘can-do’ attitude with the ability to take initiative, solve problems, and lead by example.


Additional Information:


  • This is a full-time, on-site role based in Birmingham, with five days a week required in the office.
  • The role offers a competitive salary of £50,000 per annum.


What Our Client Offers:


  • Competitive salary with opportunities for growth and development.
  • 30 Days annual Leave + Bank holidays
  • Comprehensive training on the company’s product range.
  • The chance to work in a dynamic environment within a leading industry player.
  • An opportunity to make a significant impact on the operations and customer service experience.


If you are a driven, hands-on professional ready to take on this multifaceted role, we would love to hear from you.


About Us:


We are a recruitment agency dedicated to connecting top talent with outstanding opportunities. With expertise in placing professionals in mid to senior management roles, we pride ourselves on helping both clients and candidates achieve their goals.