Assistant Team Leader

2 days ago


Uxbridge, United Kingdom Vermelo RPO Full time

We are seeking a skilled and motivated Assistant Team Leader to join our First Response Team within a growing claims management business. This role offers an opportunity to make a real impact by supporting and developing a high-performing team while driving operational success.


The Role:

You will assist in managing the day-to-day operations of the First Response Team, supporting the Team Leader to achieve business objectives and ensuring compliance with industry standards. Key responsibilities include:

  • Leading, motivating, and developing team members to meet performance targets.
  • Reviewing claims to improve efficiency and conversion rates.
  • Supporting training needs and carrying out team training when required.
  • Ensuring compliance with regulatory guidelines.
  • Handling client complaints and resolving issues effectively.
  • Contributing to process improvements and operational projects.


Location & Hours:

This hybrid role combines 3 days in the Uxbridge office with 2 remote working days. Working hours are Monday to Friday, either 8am-4:30pm or 9:30am-6pm.


What We Are Looking For:

  • Proven experience in team leadership, people management, and performance development.
  • Strong communication skills and the ability to make sound decisions under pressure.
  • A professional and proactive approach, with excellent organizational and problem-solving abilities.
  • A background in claims management, automotive, or insurance is a plus but not essential.
  • Strong IT skills, including Excel and Outlook.

What We Offer:

  • Salary: Up to £32,000 with additional commission opportunities.
  • Holidays: 25 days plus bank holidays, with the option to purchase additional days.
  • Benefits:
  • Workplace pension (up to 5% matching).
  • Life Assurance (4x salary).
  • Healthcare Cash Plan.
  • Regular team meetings, recognition schemes, and social events.
  • Clear progression opportunities and hands-on coaching for professional development.


If you are a dedicated individual with the skills and experience to succeed in this role, we look forward to receiving your application.



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