Engineer II, Field Service

2 months ago

Hemel Hempstead, United Kingdom Thermo Fisher Scientific Full time
*Work Schedule*
Standard (Mon-Fri)*Environmental Conditions*
Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed*Job Description*
Engineer II, Field Service About Thermo Fisher Scientific
Thermofisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $42B and 125,000 employees in 50 countries. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support.
Are you passionate about making an impact on the world? As an Engineer II, Field Service at Thermo Fisher Scientific, you'll have the opportunity to work with brand new technology and deliver outstanding service. Our ambitious team thrives on challenges and is determined to exceed expectations, ensuring flawless execution and outstanding customer happiness.
As a Field Service Engineer - Semiconductors, you will have the unique chance to work in a global company committed to enhancing the human condition and advancing research across industries. Our innovative systems and valuable services enable our customers to carry out revolutionary scientific research and develop techniques that could lead to significant achievements.
Job Responsibilities:

* Perform field service activities, including on-site installation, upgrades, preventive maintenance, and system repairs.
* Solve a wide range of hardware and/or software problems of varying complexity.
* Coordinate work schedule with colleagues, service operations, and management.
* Instruct customers on the use of our instruments to ensure safe and effective operations.
* Provide proactive and responsive technical support via telephone and email, ensuring successful customer use of our instrumentation.
* Produce accurate and timely reports, including service and expense reports.
* Ensure the highest level of Customer Experience, driving customer satisfaction and loyalty.
* Provide sales leads to account managers.
* Provide feedback to support teams for documentation improvement and procedure updates.
Job Requirements:

* BEng or MEng degree or equivalent qualification in mechatronics, electronics/engineering, or relevant experience in a high-tech environment.
* Strong analytical problem-solving abilities.
* Excellent hand-eye coordination and manual dexterity.
* Proficiency in IT skills, including TCP/IP networking.
* Valid driving license.
* Excellent communication skills, both verbal and written.
* Independent, customer-centric, and focused on delivering exceptional service.
* Highly organized, with the ability to handle administrative work, service reports, and customer queries even in fast-paced field environments.
* A cooperative individual who can effectively work from a distance and establish connections with colleagues in the area.
* Ability to comprehend the business implications of your actions, with a focus on commercial aspects.
* A natural curiosity to stay up to date with technology and IT trends.
* Self-motivated and eager to take on challenges.
We offer stimulating and diverse tasks in an innovative and international working environment that will inspire you to achieve your best.

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