Field Service Engineer

3 weeks ago


Hemel Hempstead, United Kingdom Thermo Fisher Scientific Full time
About the Role:

Thermo Fisher Scientific is a global leader in serving science, with a mission to enable our customers to make the world healthier, cleaner, and safer. As an Engineer II, Field Service at Thermo Fisher Scientific, you will have the opportunity to work with brand new technology and deliver outstanding service to our customers worldwide. Our team thrives on challenges and is determined to exceed expectations, ensuring flawless execution and outstanding customer happiness.

Key Responsibilities:

* Perform field service activities, including on-site installation, upgrades, preventive maintenance, and system repairs of our cutting-edge instruments.
* Solve a wide range of hardware and/or software problems of varying complexity, utilizing your analytical problem-solving abilities and proficiency in IT skills, including TCP/IP networking.
* Coordinate work schedule with colleagues, service operations, and management to ensure seamless delivery of our services.
* Instruct customers on the use of our instruments to ensure safe and effective operations, providing proactive and responsive technical support via telephone and email.
* Produce accurate and timely reports, including service and expense reports, ensuring the highest level of customer satisfaction and loyalty.
* Provide sales leads to account managers and feedback to support teams for documentation improvement and procedure updates.

Requirements:

* BEng or MEng degree or equivalent qualification in mechatronics, electronics/engineering, or relevant experience in a high-tech environment.
* Strong analytical problem-solving abilities and excellent hand-eye coordination and manual dexterity.
* Proficiency in IT skills, including TCP/IP networking, and a valid driving license.
* Excellent communication skills, both verbal and written, and the ability to comprehend the business implications of your actions.
* Highly organized, with the ability to handle administrative work, service reports, and customer queries even in fast-paced field environments.
* A cooperative individual who can effectively work from a distance and establish connections with colleagues in the area.

About Thermo Fisher Scientific:

Thermofisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $42B and 125,000 employees in 50 countries. Our mission is to enable our customers to accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience, and comprehensive support.

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