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Support Worker

4 months ago

Hammersmith, United Kingdom Hestia Housing Support Full time

We are Hestia. We make a difference.

At Hestia, we live by our values and are committed to a more equitable, diverse, and inclusive organisation that provides a variety of services such as Domestic Abuse, Modern Slavery, Mental Health & Complex Needs and Criminal Justice. We are committed to empower people to rebuild their lives and regain independence.

The service you will work in….

Hammersmith and Fulham Mental Health Accomodation Service in South Cluster consists of 3 services at Edgar Wright Court, Moore Park Road and Bishop Road.

We support people in enduring mental health crisis aged 18+ who have housing and support needs. They may be leaving hospital, registered care, be homeless, threatened to be homelessness or living in accommodation that is not meeting their identified needs. The services will be also used as a ‘step up' or ‘step down' from other supported accommodation, where appropriate.

A day in this role looks like….

As a Support Worker at Hestia, you will play a crucial role in our Mental Health and Complex Needs Service. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

  • Empower a caseload of clients to manage their health and wellbeing, maintain their independence, identify their strengths and achieve their goals and aspirations, working in partnership with our subcontractors as required in order to achieve this, under the direction of the Team Leader.
  • To clearly articulate the aims and objectives, pathway and service model to people using the service so they can fully participate in and co-produce their support.
  • Empower service users to engage effectively in their liaisons with professionals within the community such as social work teams, housing providers, health professionals, JCP etc.
  • Develop co-produced group activities, peer support networks and other community-based approaches to empowering service users to achieve their goals and aspirations and to encourage service users to access these opportunities.
  • Actively monitor the health, wellbeing, safety and security of the service and its users ensuring all concerns are followed up promptly and in line with procedures.
  • Ensure that administration is done in good time; that detailed, concise and accurate records are created contemporaneously, and that confidentiality is appropriately maintained.
  • Assist the manager to manage health and safety, repairs and maintenance of the premises.
  • To collect rents and service charges, and manage arrears proactively by follow policy, protocol and procedure to support residents to maintain their tenancy and develop independent living skills by paying service charges & rent.
  • Ensure referrals, assessments and service reviews are effective and timely.
  • Empower service users to develop independent living skills as part of a planned move on process.
  • Assist the manager to plan, negotiate and manage budgets and to make best use of property, equipment and information technology.

Why Hestia?

Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

  • Good communication skills both written and spoken.
  • Good IT skills with a good understanding of MS Excel & Word.
  • Demonstrate a flexible and proactive approach to work.
  • Demonstrable experience or awareness of supporting people with mental health and complex needs.​
  • Experience of working with people with a range of different support needs, aspirations for their future and associated risks.
  • Experience of delivering high quality accommodation-based support services to people with a range of needs and risks.
  • Good knowledge of welfare benefits and housing options and legislation related to statutory duty.
  • Knowledge of health and safety policy.
  • An ability to undertake client-focused key working, support planning and risk assessments to maximise Service Users' independence.
  • Good team player.
  • Able to complete tasks in a timely manner.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer…

Hestia is a disability confident employer, committed to the employment and career development of individual with disabilities. As part of this commitment, we operate a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We will also accommodate reasonable adjustment during the selection and interview process and throughout your employment with us.