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Client Services Coordinator
3 months ago
Client Service Coordinator
Havant, Hampshire | £ Competitive | Full-time, Permanent | Hybrid Working
As a Client Service Coordinator you will support the sales organisation by taking a focused responsibility on executing against enquiries for quotations and proposals in a timely manner as per business requirements.
You will build strong working relationships with internal group stakeholders across multi-functional business units, including design engineering, finance, purchasing, production and the wider global sales teams. This is a key role that would suit someone with an eye for detail and an inquiring manner, able to communicate clearly and confidently with stakeholders, gathering data together from various sources in order to produce the finished quotation.
Role Responsibilities
- Produce accurately written quotations and proposals in response to customer enquiries, within agreed timeframe.
- Produce supporting documentation to secure internal management approval for the above.
- Build relationships with key stakeholders both internally and externally including but not limited to engineering, production, sales and sub-contractors.
- Identify new opportunities via sales team and progress negotiations through to order stage whilst keeping up to date with inflation, exchange rates and projected timescale costs.
- Make use of relevant computer software such as Excel, Word and SAP.
- Proactively provide exceptional customer satisfaction.
- Proactive approach to achieving and exceeding relevant Customer Service KPIs.
- Ensure all procedures/work processes comply with all audit requirements.
Person Specification
- Demonstrable experience in customer service, client facing role.
- Strong commercial acumen, including experience in negotiations and cost awareness, and an appreciation of key contractual liabilities.
- Excellent communicator with strong analytical problem-solving skillset.
- Confident to present and lead meetings.
- Strong team player with proven relationship building experience.
- Fluent in English, verbal and written.
Note
Due to the nature of the work carried out by our organisation, the successful candidate will need to undergo and successfully pass a BPSS Security Clearance.
