Service Engineer

12 hours ago


Eastern England, United Kingdom Hunter Hughes Recruitment Services Full time

FIELD SERVICE ENGINEER


The Company:

A world renowned manufacturer of machine tools with a fantastic reputation for customer service. Our client offers exceptional career opportunities for their recruits.


PRIMARY OBJECTIVES:

• To install and service units for customers across the UK

• To ensure the continued satisfaction for Customers


KEY MEASURABLES:

• To ensure all new installations are completed in time and to specification

• To ensure all service work is carried out promptly in the month due

• To deliver outstanding customer service as measured by customer feedback and site audits


KEY REPONSIBILITIES:

• To complete services and new installations within customer SLA’s

• To comply at all times with customers procedures including site inductions, including use of appropriate PPE

• To complete a record of all servicing and installations

• To attend pre-installation surveys with the relevant Area Sales Manager to ensure the feasibility of new installations

• To ensure the correct equipment is present for all customer visits including arranging hire of plant where appropriate

• To take ownership and the care of all IT equipment issued and to be proactive in solving any issues

• To attend training as required and to be proactive regarding self-development

• To train new technicians as required by the expansion of the business

• Where appropriate to pass sales leads onto the sales team

• To attend services in line with customer requests including work inside and outside normal working hours

(evening and weekends)

• Extensive UK travel will be required for this role including nights away based on the assigned work


SKILLS/QUALIFICATIONS/EXPERIENCE:

• Previous experience in a Service delivery role is essential

• Mechanical and Electrical Engineering

• Full UK Driving Licence


The Candidate:

No previous experience is necesary, just a willingness to work hard. You will be away from home (all expenses paid) frequently working across the UK.


The Package:

£42,000 basic

Company Van

Overtime (normally another 6K)

Credit Card

Fuel Card

Full Training & Development


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