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IT Service Design

4 months ago

Eastern England, United Kingdom Fruition IT Full time

IT Service Design and Transition Manager
Up to £65,000 + market leading pension and other great benefits
Remote with occasional site travel

Fruition IT are currently working with a crucial government body responsible for maintaining high standards of service across the UK healthcare industry. Following a recent IT restructure, they are seeking an experienced ITSDM to lead on the seamless transition of new services, identifying and managing risks as they transition into the new environment.

Reporting into the Deputy Director of Technology Transformation, you will oversee the activities necessary for the successful implementation of new IT products and services. You will champion IT Service Design and Transition and ensure these implementations are well-managed and supported by appropriate support models.

Responsibilities:

  • Establish and lead processes to ensure a systematic approach to the change and retirement of IT services/products.
  • Serve as the Technology Unit's primary contact for all IT service design and transition requirements and deliverables.
  • Ensure that all appropriate IT support models, IT governance, and IT assurance elements are in place to support the release of IT services/products.
  • Collaborate with programme, project, and delivery teams, as well as internal technology teams, to ensure effective acceptance into service testing.
  • Work closely with internal teams and external partners to address and mitigate risks during IT service design and transition.

Requirements:

  • Dedicated background in an IT Service Design & Transition role
  • Extensive understanding of service management framework principles, and the ability to applying this within a complex operational customer service delivery context.
  • ITIL Certifications
  • Prior experience working across a complex multi-supplier environment

The client are committed to promoting a fair and inclusive workplace. They want all their staff to be able to flourish and reach their full potential. They are registered with a number of national schemes and initiatives that promote a diverse and inclusive workplace.