Application Support

1 month ago

Sheffield, United Kingdom Auxilion Full time

Application Support (Power Apps)

The Application Support team is responsible for providing technical support for both internal and external client applications. You will serve as level 3 technical support and be the primary point of contact for technical expertise and issue escalation for the engineers.

This position requires a background in power platform engineering or a similar role, including proficiency in developing Power Apps, Power Automate flows, and Power BI dashboards. Additionally, team lead experience will be highly advantageous.

You will have 3-4 years relevant experience. Proficiency in developing and supporting Power Apps including Model driven and Canvas Apps, Power Automate flows, Dataverse and Power BI dashboards. Strong understanding of data modelling and integration concepts within the Power Platform. Familiarity with Microsoft 365 and Dynamics 365 integration points. Demonstratable people and service management experience. Excellent customer service and communication skills. Development experience in other platforms or languages such as C Sharp, .Net

If you possess a fervent interest in technology and aspire to contribute to the dynamic growth of our services, this opportunity aligns perfectly with your ambitions.

What will you be doing:

Provide level 3 support through effective troubleshooting and resolution to ensure minimal downtime and optimal performance.

Manage the power platform environments, including provisioning, configuration, administration, maintenance, troubleshooting and support.

Assist to develop and customise Power Platform solutions, including Power Apps, Power Automate, and Power BI.

Assist the technical team in overseeing Dataverse data management for our clients.

Serve as the escalation point for service, technical inquiries, issues, and escalations related to Power Platform applications.

Oversee the delivery of IT support services, including incident management, problem resolution, and service request fulfilment, ensuring timely and effective resolution of issues in accordance with established service level agreements (SLAs).

Lead technical power platform engineers across different customer accounts, take ownership of deliverables and be responsible for the technical quality of the team’s output, enforcing standards.

Define and enforce the Power Platform governance policies.

Provide best practice guidelines including written standard operating procedures for the use of Power Platform.

Lead and motivate the team, providing guidance, coaching, and support to ensure high levels of productivity, performance, and morale.

Create and maintain comprehensive documentation, including technical specifications, user guides, and troubleshooting procedures, to facilitate knowledge transfer and ensure adherence to best practices.

Collaborate with business stakeholders to understand requirements and perform enhancements to existing applications and systems.

Gain knowledge of business logic within the application stack to identify and address bottlenecks.

Stay up to date with the latest trends, developments, and best practices in Microsoft Power Platform technologies. Leverage this knowledge to recommend and implement enhancements and optimizations to existing applications.

What skills will you have:

Essentials

Proficiency in developing and supporting Power Apps including Model driven and Canvas Apps, Power Automate flows, Dataverse and Power BI dashboards.

Strong understanding of data modelling and integration concepts within the Power Platform.

Familiarity with Microsoft 365 and Dynamics 365 integration points.

Demonstratable people and service management experience.

Excellent customer service and communication skills.

Desirable

Relevant certifications such as Microsoft Certified: Power Platform Fundamentals or Microsoft Certified: Power Platform App Maker would be advantageous.

PL-300: Microsoft Power BI Data Analyst

Experience with Microsoft Azure services, particularly Azure Active Directory, Azure SQL Database, and Azure Logic Apps

Development experience in another language i.e. C++, Java, .NET.

Knowledge and expertise in ITIL service support.

Incident, Problem, Change and Release management.

Experience of supporting business applications.

Interpersonal skills:

Strong troubleshooting and problem-solving skills.

Excellent communication and customer service skills.

Ability to work collaboratively in a team environment.

Solution orientated.

Attention to detail.

Ability to influence business stakeholders.

Excellent oral and written communicator.

Organised and proactive mindset.


Our Company, Auxilion – About Us

Work matters. It’s where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey.

Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

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