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Application Support
1 week ago
The Application Support team is responsible for providing technical support for both internal and external client applications.
You will serve as level 3 technical support and be the primary point of contact for technical expertise and issue escalation for the engineers.
This position requires a background in power platform engineering or a similar role, including proficiency in developing Power Apps, Power Automate flows, and Power BI dashboards.
You will have 3-4 years relevant experience.Proficiency in developing and supporting Power Apps including Model driven and Canvas Apps, Power Automate flows, Dataverse and Power BI dashboards.
Strong understanding of data modelling and integration concepts within the Power Platform. Familiarity with Microsoft 365 and Dynamics 365 integration points. Development experience in other platforms or languages such as C Sharp, .NetProvide level 3 support through effective troubleshooting and resolution to ensure minimal downtime and optimal performance.
Manage the power platform environments, including provisioning, configuration, administration, maintenance, troubleshooting and support.
Assist to develop and customise Power Platform solutions, including Power Apps, Power Automate, and Power BI.
Assist the technical team in overseeing Dataverse data management for our clients.
Oversee the delivery of IT support services, including incident management, problem resolution, and service request fulfilment, ensuring timely and effective resolution of issues in accordance with established service level agreements (SLAs).
Lead technical power platform engineers across different customer accounts, take ownership of deliverables and be responsible for the technical quality of the team's output, enforcing standards.
Define and enforce the Power Platform governance policies.Lead and motivate the team, providing guidance, coaching, and support to ensure high levels of productivity, performance, and morale.
Stay up to date with the latest trends, developments, and best practices in Microsoft Power Platform technologies.Proficiency in developing and supporting Power Apps including Model driven and Canvas Apps, Power Automate flows, Dataverse and Power BI dashboards.
Strong understanding of data modelling and integration concepts within the Power Platform.Familiarity with Microsoft 365 and Dynamics 365 integration points.
Relevant certifications such as
Microsoft Certified:
Power Platform Fundamentals or
Microsoft Certified:
Microsoft Power BI Data Analyst
Experience with Microsoft Azure services, particularly Azure Active Directory, Azure SQL Database, and Azure Logic Apps
Development experience in another language i.e. C++, Java, .NET.
Knowledge and expertise in ITIL service support.
Experience of supporting business applications.
At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA.
Our competitive advantage is how we support our clients on their journey.Our people have a passion for their work, our culture and values.
Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
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