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Telematics Systems Engineer

2 months ago

Eastern England, United Kingdom First Bus Full time

Position Title: Telematics Systems Engineer

Reports to: Head of Technical and Training

Location: Home Based

Salary: £55,000


Position Summary

The Telematics Systems Engineer will be required to work closely with Central Engineering teams, Local Business Units and both the IT Director and Director of Decarbonisation Delivery. The main purpose of the role is to build an in-depth understanding of the telematics technology aspects of the new electric, fuel cell and existing diesel fleet. The successful applicant will fully support the current Hitachi battery contract management system and the battery electric and fuel cell vehicle telematics program whilst ensuring First Bus has an in-depth level of knowledge, skills, and capability of telemetry.


Telemetry is an essential part of the role, to manage the technology, interfaces, and back office relating to charging of electric vehicles and provide telematics technology support to new business opportunities on electrification and vehicle technology including Electric vehicle battery chemistry.

Battery Electric and Fuel Cell vehicle technology is new, exciting and market leading. An essential part of the role is to ensure the new technology manufacturers can work with and integrate with our current systems.


Importantly, includes the role of growing data expertise in this telemetry space going forwards, particularly exploiting the opportunities data will bring, and working with our data and analytics team, and our external 3rd parties, to develop new technological benefits and opportunities to First Bus.


The role will combine project management and business analysis and it is vitally important to communicate effectively with all internal and external stakeholders to ensure the successful delivery of the UK Bus telemetry strategy program.


Key Accountabilities & Responsibilities

  • Develop a clear communication and working relationship with Hitachi (Battery contract management system), internal and external stakeholders – primarily the vehicle manufacturers - ensuring each party understands their responsibilities and accountabilities.
  • Develop and design the telemetry technology program, telemetry dashboard, ongoing software maintenance schedules and required to bring First Bus digital maintenance program and Hitachi BCMS requirements.
  • Maintain the dashboard for vehicle and charging infrastructure maintenance and being the digital vehicle data owner for all Battery electric and fuel cell vehicles.
  • Manage the Hitachi BCMS contract and related SLA's and KPI's and the overall Electric vehicle battery warranty conditions.
  • Control and report on risk management ensuring stakeholder awareness with appropriate mitigations presented to support delivery of telemetry projects.
  • Telematics data lead for both vehicle maintenance and operational functions and ensuring electric vehicle fleet performance is enhanced.
  • Produce, maintain telemetry systems and data maps to ensure a detailed understanding of the telematics technology and related processes involved for vehicle operation and ongoing maintenance. A focus on integration into our asset management system, data and reporting in EAM and onboard 3rd party systems, APIs, and protocols.
  • Provide direction to internal telemetry technology team, engineering data analysts, and IT team responsible for onboard retail, safety, and passenger solutions.
  • Ensure the necessary interfacing and reporting of telemetry and vehicle diagnostics data into the engineering maintenance solutions.
  • The role will focus on electric vehicle technology, battery power assurance and telemetry software and data to inform maintenance activities, new to the industry. It is vital important that a ‘security first' mentality is adopted. Embed into the engineering and maintenance aspects of vehicle mangement. Requires awareness through education, clear policy, process and procedures to be defined to support the management of the vehicles.
  • Champion and implement safety improvement activity designed to achieve First Bus's aim of zero harm.
  • Change management – telemetry technology and software updates and planned and co-ordinated, evidence of testing and sign off is essential to maintain an optimum and efficient fleet.


Company Responsibilities

  • To undertake any additional duties at the request of your line manager, that is deemed to be within your competency.
  • To induct, manage and develop any personnel that are placed within your responsibility.
  • To adhere to all First Bus policies and procedures and support new initiatives.
  • To undertake any training and development activities at the request of your line manager.


Health and Safety Responsibilities

  • To always take care of your own safety and the safety of others by complying with the Injury Prevention Principles and with your responsibilities for Health and Safety outlined in First Bus Health and Safety Policy, at all times.
  • To report to your manager or supervisor any injury, collision, dangerous occurrence or a near miss in which you were involved, or are aware of having taken place at your place of work, or any concern regarding any health or safety issue.


Skills, Experience and Leadership behaviours


Expertise & Knowledge

  • Understanding of Battery Electric and Fuel Cell battery chemistry, data, and output signals.
  • Qualified with a recognised engineering body (City & Guilds, IMI, SOE, IRTE)
  • Proven experience of managing engineering vehicle faults architecture and interfaces and clear solid understanding of the electric and fuel cell technology and functions.
  • Ability to develop, share and demonstrate strong subject matter expertise on telematics.
  • Project management and process improvement.


Core skills & competencies

  • Ability to communicate clearly, with impact and engage effectively with senior stakeholders on the wider First Bus program.
  • Highly competent at written and presentation skills on technically complex and high-profile projects, report on issues management and outline risks to senior stakeholders.
  • Strong at decision making – ability to deal with conflicting interests and hugely results driven and complex contracts.
  • Excellent analytical and problem-solving skills, with the ability to identify trends and proactively address issues.
  • Preferable to have an engineering qualification of Higher National Certificate/Diploma or equivalent.
  • Must be a competent user of Microsoft Office packages, particularly Excel to manipulate and present data in tables and graphs.
  • Preferably trained or experienced in reliability centred maintenance and able to develop Failure Mode Effect and Criticality Analysis (FMECA) and Fault Tree Analysis (FTA).


Rewards & Benefits

  • Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support
  • We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
  • Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
  • Cycle to work scheme
  • 25 days' holiday + bank holidays
  • Pension scheme and chance to buy discounted First Group shares
  • Enhanced maternity / paternity pay
  • Flexible working


We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.

Please apply now. We look forward to receiving your application.


Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people.


Applicants are advised that background checks will be conducted as a standard part of our recruitment process.