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The Communications Associate
1 month ago
Launch your career in Communications with us
We are one of the UK's largest privately held software companies and we want YOU to join us as a Communications Associate. No work experience required
As our Communications Associate, you'll work with different teams to deliver clear, concise, and engaging communications to our customers across various channels. Your primary goal will be to uphold a positive customer experience and build strong connections with our brand.
Main responsabilities
As a Communications Associate within this team, your responsibilities will include:
- Creating and implementing customer communications to support company objectives and initiatives.
- • Working closely with teams across the company, such as Marketing, Product, and Customer Support, to gather insights and information for customer communications.
- • Crafting, editing, and proofreading materials aimed at customers, ensuring accuracy, consistency, and alignment with brand voice and style guidelines.
- • Managing communication schedules and calendars to ensure timely delivery of messages and campaigns.
- • Monitoring customer feedback and engagement metrics to evaluate the effectiveness of communications and identify areas for improvement.
- • Keeping abreast of industry trends, best practices, and new technologies in customer communications.
- • Assisting with crisis communication efforts as required, including drafting statements and responding to customer queries during critical incidents.
A degree in Business, Communications, Marketing, English, or a related field (desirable).
Previous experience in customer communications, marketing communications, or a related role (desirable).
About IRIS
As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.
IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.
