Information Technology Support Engineer

7 days ago


StokeOnTrent, United Kingdom James Adams Full time

IT Support Engineer

Salary: up to £34,000

Location: Stoke-On-Trent Full-time, on-site


What You’ll Do:

  • Provide top-tier technical support to end-users, addressing hardware, software, and network issues.
  • Manage and maintain IT infrastructure, ensuring optimal performance and security.
  • Serve as the primary point of contact for stakeholders, understanding their needs and providing tailored IT solutions.
  • Collaborate with various departments to streamline technology processes and enhance productivity.
  • Develop and maintain comprehensive documentation for IT procedures and systems.
  • Stay up-to-date with the latest technology trends and implement best practices.


What We’re Looking For:

  • Proven experience as an IT Support Specialist or similar role.
  • Exceptional interpersonal and communication skills, with the ability to manage relationships with stakeholders effectively.
  • Strong troubleshooting and problem-solving abilities.
  • In-depth knowledge of Windows/Mac OS environments, networking, and common business software.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Relevant certifications (CompTIA A+, Microsoft Certified Professional, etc.) are a plus.


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