![James Adams](https://media.trabajo.org/img/noimg.jpg)
Information Technology Support Engineer
7 days ago
IT Support Engineer
Salary: up to £34,000
Location: Stoke-On-Trent Full-time, on-site
What You’ll Do:
- Provide top-tier technical support to end-users, addressing hardware, software, and network issues.
- Manage and maintain IT infrastructure, ensuring optimal performance and security.
- Serve as the primary point of contact for stakeholders, understanding their needs and providing tailored IT solutions.
- Collaborate with various departments to streamline technology processes and enhance productivity.
- Develop and maintain comprehensive documentation for IT procedures and systems.
- Stay up-to-date with the latest technology trends and implement best practices.
What We’re Looking For:
- Proven experience as an IT Support Specialist or similar role.
- Exceptional interpersonal and communication skills, with the ability to manage relationships with stakeholders effectively.
- Strong troubleshooting and problem-solving abilities.
- In-depth knowledge of Windows/Mac OS environments, networking, and common business software.
- Ability to work independently and as part of a team in a fast-paced environment.
- Relevant certifications (CompTIA A+, Microsoft Certified Professional, etc.) are a plus.
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