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Information Technology Support Engineer
2 weeks ago
Our client is looking for a skilled and adaptable professional to work in different depot locations as part of their IT team, providing support for software, hardware, and the company's intranet, both onsite and remotely.
Join a top employer in Nottingham that serves thousands of users, where you'll play a crucial role in the process of transitioning all desktop/server technology to the Azure cloud.
Seize the opportunity to be part of an exciting transformation, enhance your learning experience, and contribute to the team's innovative accomplishments.
Position Responsibilities and Skills:
- Provide technical support and maintenance for desktops, mobile devices, peripherals, and software to ensure excellent service for our client's IT users.
- Coordinate the setup, delivery, and installation of hardware and software, guaranteeing efficient user operations.
- Assist in the execution of small to medium-sized IT projects related to the company's network infrastructure and desktop environment.
- Follow a customer-centric approach to ticket management, in line with our client's IT service standards.
- Offer informal training and guidance to IT users to help them navigate new systems and tools.
- Evaluate, test, and suggest software and hardware improvements to enhance system efficiency and business productivity.
- Manage the client's Active Directory and M365 portal, ensuring accurate access rights for timely user management.
- Monitor and manage IT stock levels to ensure uninterrupted services.
- Adhere to the client's IT security protocols, handling security incidents according to best practices.
- Support the maintenance of the client's IT security perimeter and assist in identifying and understanding potential attack vectors.
- Utilize Microsoft Intune, Autopilot, a state-of-the-art PSA, and an RMM tool.
Qualifications and Skills:
- Hold a Microsoft Associate-level certification or possess equivalent knowledge in desktop hardware, software applications, operating systems, and network connectivity across multiple sites.
- Demonstrate exceptional customer service skills with a solid understanding of service desk operations.
- Strong problem-solving abilities concerning desktops/laptops, network hardware, and Office 365.
- Effective communication skills for collaboration with third-party vendors and incident resolution.
- Proven capability to explain complex concepts clearly to users at all levels.
- Ability to prioritize tasks under pressure, manage workloads, and work independently with great initiative.
- Salary: Up to £32,000
- Environment: Supportive and dynamic workplace that promotes growth
- Benefits: Including company pension, on-site parking, remote work options, and flexible schedules
- Initial Chat: Josh Williams, our recruiter, will assess your technical skills and career objectives.
- Team Introduction: Meet your prospective team members and explore your role within the team.
- Interview Preparation: Receive assistance in preparing for your interview.
Please submit your application today; interviews will be conducted shortly, with a potential start date within a month or less.
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