Outreach Team Manager

3 weeks ago

Farringdon, United Kingdom Hestia Housing Support Full time

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. We provide a range of services, including Domestic Abuse support, Modern Slavery assistance, Mental Health & Complex Needs care, and Criminal Justice. Our mission is to empower individuals to rebuild their lives and achieve independence.

The service you will work in….

Our Modern Slavery Response Team works with potential survivors of Modern Slavery identified via the National Referral Mechanism. We support thousands of survivors to access services to support their recovery and reintegration. This includes high quality emotional and practical support within a tiered support structure, within which the outreach teams work. We work in close partnership with key stakeholders and local partners to optimise outcomes for our service users. The Team Manager will be responsible for managing and coaching a high performing team to ensure the delivery of an excellent support service to survivors. They will also support with other management functions as required within the framework of the Modern Slavery Victim Care Contract and Hestia's internal processes.

A day in this role looks like….

As a Team Manager at Hestia, you will play a crucial role in our Modern Slavery Response Team. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence.

A day will never look the same and some of the things you can expect to do/be responsible for are:

  • Lead, develop and support a team of advocates to ensure high quality service delivery that achieves agreed standards of care and support, in compliance with the Modern Slavery Victim Care Contract requirements, and Hestia policies and procedures.
  • Monitor the team's performance against contractual requirements and internal expectations.
  • Motivate and support the team to deliver Hestia's vision and represent Hestia's values.
  • Participate in recruitment; oversee induction; supervise and appraise staff; identify training needs; manage disciplinary and grievance procedures; and ensure that all tasks are carried out within Hestia's policies, procedures, and good practice guides.
  • Deliver training, including inducting new starters and training existing staff on new systems and processes as required.
  • Promote the aims and objectives of the organisation externally as required and represent the organisation by building effective relationships with purchasers, funders and external agencies.
  • Support senior management with reporting both internally and externally to ensure the service is performing and ensuring best outcomes for service users.
  • Work with the senior management team to enable the organisation to develop its aims and objectives by participating in meetings and processes to further organisational policy and practice development.
  • Attend appropriate training, including specialist training courses to develop personal skills and knowledge relevant to the post.
  • Empower service users and ensure a person-centred approach to the support provided.
  • Deal with routine requests from colleagues (HR, finance, senior management, etc.).
  • Keep effective records of support provided on our case management system. Job Description & Person Specification | HRH14-SD07
  • Ensure all incidents are reported to the necessary services, e.g. the police and the local authority, within strict timescales.
  • Monitor internal and external financial processes e.g. expenses, collection/distribution of petty cash and reviewing Advocates financial recording.
  • Manage the financial accountability of the team by operating within the agreed financial policies and procedures and to make best use of property, equipment and Information Technology.
  • Adapt to change and be responsive to urgent needs of staff and clients.

Why Hestia?

Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve.

We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess:

  • Experience and understanding of working with or supporting vulnerable people
  • Experience of team management including experience of recruitment, induction, supervision, motivation, appraisal, training, disciplinary and grievance issues.
  • Experience of performance monitoring to ensure consistently high service user standards
  • Ability and experience of managing a service within budget
  • Understanding of, and the ability to implement, good Equality & Diversity practice
  • Proficient with computer systems and able to create accurate reports and support staff to use computer systems effectively by recording client data accurately and to a high standard
  • Knowledge and understanding of safeguarding issues and ability to address them appropriately
  • Knowledge of methods of assessing, formulating, implementing, recording, reviewing and monitoring service user support and assessment plans
  • Ability to write and interpret complex reports
  • Excellent level of spoken and written English and grammar

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

  • Account Manager

    3 months ago

    Farringdon, United Kingdom CV-Library Full time

    Account Manager - Exhibitions £30,000 - £38,000 Base DOE + Uncapped Commission + Benefits Hybrid Working London Independent media events business seeks a talented Account Manager to sell exhibition and sponsorship opportunities across their hugely successful housing portfolio. This is an exciting opportunity for a passionate sales...

  • Business Development Manager

    3 weeks ago

    Farringdon, United Kingdom CV-Library Full time

    Business Development Manager to continue growth in the South East region for this expanding internatinal client. This role is perfect for a driven individual who thrives on building strong client relationships and securing new business opportunities. You’ll play a pivotal role in identifying and cultivating prospects, managing the sales pipeline, and...

  • Sales Account Manager

    2 months ago

    Farringdon, United Kingdom CV-Library Full time

    Senior Sales Account Manager - Exhibitions £32,000 - £38,000 Base DOE + Uncapped Commission + Benefits Hybrid Working London Independent media events business seeks a talented Senior Account Manager to sell exhibition and sponsorship opportunities across their hugely successful housing portfolio. This is an exciting opportunity for a...

  • German Speaking Software Sales Business Development Expert

    2 days ago

    Farringdon, Greater London, United Kingdom Applause IT Limited Full time

    Business Development RepresentativeWe are looking for an Associate Level Sales and Business Development Representative with 2-5 years of experience in software sales, to join our innovative international Customer Experience SaaS vendor. The successful candidate will have a proven track record of achieving sales targets, and be able to develop and maintain...

  • Sales Executive

    4 weeks ago

    Farringdon, United Kingdom CV-Library Full time

    Agency Sales Executive (Affiliate) We are seeking an ambitious Agency Growth Executiveto join our client’s team in London. Reporting to the Head of Agency Growth, this role will focus on cold emailing, research, proposal development, and pitching to prospective new affiliate marketing clients for the marketing agency. You will be responsible for...

  • Sales Representative

    1 month ago

    Farringdon, United Kingdom CV-Library Full time

    We have lots of activities coming up including Sales Drives and merchandising roles. Previous sales or merchandising experience is desirable but not required. Are you looking for flexible work to fit around your existing commitments? Do you want to earn some extra cash at your own pace? If so, then we are looking for people just like you. We work with big...

  • Litigation Team Lead

    2 days ago

    Farringdon, United Kingdom Insight Select Full time

    Role OverviewIn this exciting opportunity, you will have the chance to lead the Legal Services team at Insight Select. The successful candidate will have a strong background in housing management litigation and experience working with social housing clients.About YouYou are a qualified solicitor, barrister, or chartered legal executive with a strong...

  • Culinary Support Team Leader

    2 days ago

    Farringdon, Greater London, United Kingdom Goldmills Group Full time

    Chef Role SummaryAs a key member of our culinary team, the Sous Chef will lead Partners' buffet lunch, manage functions in the evening, and ensure compliance with all Food Safety monitoring.This includes actively managing our Safer Food Better Business system, monitoring allergen compliance, and reporting back any problems.

  • Resourcing Business Partner

    6 months ago

    Farringdon, United Kingdom Save the Children Full time

    We're looking for a** Resourcing Business Partner** to join us at Save the Children UK on a 12-month fixed term (maternity cover) contract. If you're an experienced recruitment professional looking for a role where you'll have true accountability and opportunity to deliver huge impact, we'd love to hear from you! **About us** Save the Children UK believes...

  • Management Accountant

    2 weeks ago

    Farringdon, United Kingdom CV-Library Full time

    Management Accountant £45,000 - £55,000 + Bonus + Excellent Benefits London Hybrid Leading media events business seeks an experienced Management Accountant to join their fast growing finance team based at their London HQ. An exciting opportunity for a commercially minded Management Accountant to join a dynamic team. You will play a key role in...

  • Project Manager

    3 months ago

    Farringdon, United Kingdom CV-Library Full time

    Project Manager – Groundworks – London AA Euro Group are working with leading groundworks contractor specializing in civil engineering, earthworks, and foundation construction. With a reputation for excellence in delivering complex groundwork projects on time and within budget, they are seeking an experienced Project Manager to join the team in...

  • Marketing Manager

    1 month ago

    Farringdon, United Kingdom CV-Library Full time

    Marketing Manager - B2B Events £35,000 - £42,000 + Bonus + Excellent Company Benefits Hybrid Working London Industry leading media events business seeks highly talented Events Marketing Manager to join their team. The Marketing Manager will be responsible for the delivery of the marketing campaigns for a number of leading exhibitions,...

  • Project Manager

    1 month ago

    Farringdon, United Kingdom CV-Library Full time

    Project Manager – Interior Fit-Out (Specialising in Drywall, Glass Partitions, Carpentry & Joinery) Fairmead is recruiting on behalf of a valued client in central London.This client is known for delivering high-quality interior projects, with a reputation for exceptional craftsmanship, attention to detail, and consistently high standards from start to...

  • Portfolio Manager

    2 days ago

    Farringdon, United Kingdom FIRE Full time

    About the Company">We are a young and dynamic accounting practice based in London, dedicated to delivering exceptional service to our clients.">Your Key Responsibilities">">Managing a portfolio of clients across various industries.">Preparing and reviewing management accounts, management reporting, and CIS for contractor and subcontractor...

  • Design Manager

    4 weeks ago

    Farringdon, United Kingdom CV-Library Full time

    This is a fantastic opportunity for an accomplished aspiring Design Manager to join one of the UK construction success stories! This vibrant and energetic business was formed with a clear mission, to elevate to a tier one position in record time, and the leadership team in the amazing company have delivered. The company operate throughout the UK, and have...

  • Tax Manager

    3 weeks ago

    Farringdon, United Kingdom FIRE Full time

    Tax Manager – Fast Growth Firm – Farringdon About The Opportunity: This is an exciting time to join a young and dynamic practice, with no sign of growth slowing down, they are on the lookout for a highly motivated, chartered tax advisor that shares their entrepreneurial mindset. The successful candidate will possess a strong foundation in tax...

  • Tax Manager

    3 weeks ago

    Farringdon, United Kingdom CV-Library Full time

    Tax Manager – Fast Growth Firm – Farringdon About The Opportunity: This is an exciting time to join a young and dynamic practice, with no sign of growth slowing down, they are on the lookout for a highly motivated, chartered tax advisor that shares their entrepreneurial mindset. The successful candidate will possess a strong foundation in tax...

  • Project Manager

    3 weeks ago

    Farringdon, United Kingdom CV-Library Full time

    Our client is a thriving FM Service Provider with an extensive focus in the hard services sector. Due to numerous contract awards and a further strong pipeline, it is looking to hire an experienced Project Manager in London. As the Project Manager, you will be responsible for delivering a variety of small works projects (£50-200k). Most of these...

  • Events Manager

    3 weeks ago

    Farringdon, United Kingdom CV-Library Full time

    Events Manager - B2B Events £40,000 -£45,000 + Bonus + Excellent Benefits Hybrid Working Global media events business seeks highly talented Events Manager to take full ownership of a number of leading international b2b events, both exhibitions and conferences with lots of scope for international travel. Travel likely to the US, Middle East and...

  • Operations Manager

    3 weeks ago

    Farringdon, United Kingdom CV-Library Full time

    Operations Manager - B2B Events £40,000 -£45,000 + Bonus + Excellent Benefits Hybrid Working Global media events business seeks highly talented Events Manager to take full ownership of a number of leading international b2b events, both exhibitions and conferences with lots of scope for international travel. Travel likely to the US, Middle East...