Field Service Engineer
1 month ago
Our Client, a highly successful Managed Service Provider, is seeking a Field Services Engineer to attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA).
Responsibilities:
- To repair diagnose and replace PCs, Laptops, Printers, Servers and retail equipment and associated peripherals.
- To perform desk side support to clients as requested
- Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
- Assist other engineers in the delivery of service to our customers.
- Cover site roles where required due to planned or un-planned absence
- Achieve KPI target of 5 visits / fixs per day.
- Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customers SLA requirements.
- Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
- Carry out any other reasonable request from your line management
- Carry out customer rebuilds and configuration to desk
- Carry out AV repairs and Printer repairs.
- Carry out IMAC projects with little supervision
Skills and experience:
- Knowledge of PC, Laptop, Printer & associated peripherals operation
- Key Clients specific procedures
- Trained in Desktop/Laptop/Printers and Servers
- Excellent knowledge of common software products
- Excellent customer facing skills
- SC Clearance (or willingness to apply) and a full driving licence is required
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