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Loss Adjuster

3 months ago

Eastern England, United Kingdom Davies Full time

New Opportunity to join a dynamic and friendly team , great benefits and good career progression opportunities

Desktop Loss Adjuster

We support our clients through the width and breadth of the Nation, and this is only possible with our Davies colleagues out in the field. If you enjoy using your expertise in a direct client facing role, joining Davies as a Desktop Loss Adjuster will be a great fit for you. Our Desktop Loss Adjusters all bring something different in terms of their technical and professional expertise, but they all share a passion to represent the broader Davies Team out in the field.

So, are you a Davies person?

We’re looking for individuals who share our passion and want to play a part in shaping our future. Being a Davies person means being part of our exciting journey.

Our culture is the foundation of who we are. We don’t do “business as usual” We’re set apart by our Disruptive Thinking, our unique “Innovation Lab” programmes, and a solid Corporate Social Responsibility.

What we’re looking for:

Joining Davies as our latest Desktop Loss Adjuster means that you'll be handling claims of varying complexity and value in an efficient and timely manner, supporting the Loss Adjusting team as directed.

It’s a busy role, with a broad range of responsibilities, but the fundamentals include:

  • Have a detailed knowledge of all aspects of Domestic & Commercial claims, processes and be able to interpret and apply policy cover, terms and conditions as appropriate
  • Have a detailed knowledge of Building structures including foundations, walls, spanning members their performance and the nature of building materials and material pathology such as freeze-thaw cycle, moisture gradients, rising damp, creep, chemical attack.
  • Have a thorough understanding of the nature of building defects and their causes.
  • Be able to correctly diagnose defects and be able to identify the most appropriate remedial action
  • Have a knowledge and understanding of the insurable peril - Subsidence Heave and Landslip and if role appropriate accurately apply policy wording to building claims
  • Understand the principles of building repair and maintenance
  • Have detailed knowledge of Contractors All Risks, Business Interruption and SME claims settlement
  • Demonstrate a thorough knowledge of all aspects of Contents claims handling
  • Be familiar with restoration procedures and processes following Fire and Flood and similar related incidents
  • Proactively direct an investigation appropriate to the circumstances
  • Demonstrate applied understanding of advanced negotiation skills to achieve settlement at no more than maximum identified figure
  • Demonstrate applied understanding of the legal principles giving rise to subrogation and achieve successful recoveries
  • Be able to identify alternative mechanisms for settling claims and consider the impact on indemnity cost
  • Be able to use concepts, theories and ideas to negotiate and settle claims
  • Make judgements and tailor existing practice to settle complex cases
  • Be able to provide in-depth and expert advice to Customers, Clients and other Loss Adjusters
  • Have a thorough understanding and application of the file review process and identify potential leakage as part of the claims settlement process
  • Apply creativity to obtain the best solution to the claims settlement for the Client
  • Be able to undertake investigative interviews on allocated cases
  • Be able to obtain witness statements and undertake advanced interviews
  • Efficient handling of department insurance claims and any other claims following standard procedures
  • Ensure correspondence both written and verbal is responded to within service standards
  • Ensure the accuracy of information recorded in the database
  • Achieve service standards, company and contractual requirements
  • Adapt to the constantly changing requirements of the department and the company and perform additional tasks as may be required


Training will be provided which will be specific and pertinent to the role but will require knowledge, understanding and capability in the following areas:

  • Ability to work under pressure in a fast paced and changing environment
  • Dependability and persistence are essential
  • Flexible approach and adaptable to changing priorities
  • Full driving license required
  • Insurance claims experience
  • ACII and ACILA qualifications preferable

What we offer:

You’ll enjoy benefits such as above-statutory holidays, pension, life assurance, retail discounts, access to training and professional qualifications, Corporate Social Responsibility events, Innovation Lab programmes, Davies Incentive Programme, Employee Assistance Programme, and other wellbeing services …. And much more