Aftersales Manager

2 weeks ago

Macclesfield, United Kingdom LSH Auto UK Limited Full time

We have an amazing opportunity for an Aftersales Manager to join the team at our dealership in Macclesfield.


A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.

You will Independently manage and develop a customer-oriented and profitable workshop and spare parts business. This includes, in particular, optimally utilising the market, a high level of customer satisfaction and high yields for the department, as well as planning, controlling and monitoring processes in customer services areas.

Hours - 40

Salary - Competitive salary, Plus OTE Bonus, Plus Company Car or Car Allowance

Benefits

• Colleague Referral Scheme (£500 - £1000)

• A range of Mercedes Benz training and leadership programmes

• Platinum Plus Rewards Scheme

• Colleague Car Purchase Scheme

• Eye care Vouchers

• Life Assurance (4 x annual salary)

• 31 days holiday (including bank holidays), rising to 38 days with length of service

• Wellbeing Support

• Company Pension

You will:

• Be managing, coaching and motivating employees and thus ensuring a high quality of employees

• Define target agreements with employees and reviewing the level of target achievement

• Be ensuring customers and technicians have access to advice on identifying which spare parts and accessories they require

• Compile and maintain a resource plan for the workshop and warehouse and developing concepts and measures for load optimisation

• Be servicing, maintaining and repairing vehicles to manufacture approved standards

• Identify the root cause analysis of any customer dissatisfaction

• Ensure planning for facilities, bays, machines, tools, diagnosis installations, etc. is carried out correctly; optimal design of workplaces and processes

• Examine and monitor management accounts and composite figures to ensure budget is met

• Monitor and control expenses within the parts and service department

You will have:

  • Automotive experience
  • Full clean UK driving licence
  • Right to work in the UK documentation

Please note position is based full time in the dealership and is not a hybrid role.

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