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Aftersales Manager

4 months ago

Macclesfield, United Kingdom LSH Auto UK Limited Full time
We have an amazing opportunity for an Aftersales Manager to join the team at our dealership in Macclesfield.nYou will Independently manage and develop a customer-oriented and profitable workshop and spare parts business. This includes, in particular, optimally utilising the market, a high level of customer satisfaction and high yields for the department, as well as planning, controlling and monitoring processes in customer services areas.

Hours - 40nSalary - Competitive salary, Plus OTE Bonus, Plus Company Car or Car Allowance

Benefitsn• Colleague Referral Scheme (£500 - £1000)n• A range of Mercedes Benz training and leadership programmesn• Platinum Plus Rewards Schemen• Colleague Car Purchase Schemen• Eye care Vouchersn• Life Assurance (4 x annual salary)n• 31 days holiday (including bank holidays), rising to 38 days with length of servicen• Wellbeing Supportn• Company Pension

You will:n• Be managing, coaching and motivating employees and thus ensuring a high quality of employeesn• Define target agreements with employees and reviewing the level of target achievementn• Be ensuring customers and technicians have access to advice on identifying which spare parts and accessories they requiren• Compile and maintain a resource plan for the workshop and warehouse and developing concepts and measures for load optimisationn• Be servicing, maintaining and repairing vehicles to manufacture approved standardsn• Identify the root cause analysis of any customer dissatisfactionn• Ensure planning for facilities, bays, machines, tools, diagnosis installations, etc. is carried out correctly; optimal design of workplaces and processesn• Examine and monitor management accounts and composite figures to ensure budget is metn• Monitor and control expenses within the parts and service department

You will have:nAutomotive experiencenFull clean UK driving licencenRight to work in the UK documentation

Please note position is based full time in the dealership and is not a hybrid role.