Senior NRPF Caseworker

6 days ago

Cardiff, United Kingdom Welsh Refugee Council Full time

Job title: Senior NRPF Caseworker


Learn more about the general tasks related to this opportunity below, as well as required skills.

Report to: Wales Sanctuary and Services Programme and Partnership Manager

Salary: £25K -£28K depending on experience.

                                  

Duration: Fixed term ending 31 March 2026

Hours: 35 hours per week

 

Normal office hours are 9:00 to 5:00pm with 1 hr for lunch. This role may involve some agreed occasional out-of-hours activity and very occasional working from other WRC offices.

Location: Main bases are Cardiff and Newport offices. (all-Wales post) Working from home offered 1 day pw.

Annual benefits pro rata:

  • 27 days leave, increasing by 1 day per annum to a maximum of 30 days.
  • Up to 2 days paid volunteering leave.
  • Up to 3 days paid carers leave.
  • Up to 5 days paid study leave.
  • 5% pension
  • Access to company paid counselling support.
  • Staff led Wellbeing Group.

           

We are the Welsh Refugee Council

You will be joining us at an exciting time in our journey, helping us and the sector to support those who are forced to seek safety. With over 34 years’ experience, we are trusted by the communities we serve and are seen as the lead organisation in Wales for sanctuary seekers and refugees.

                                    

                

Purpose of the post

This role is funded by Comic Relief and the Oak Foundation and dovetails into our wider asylum and refugee services.  

The role will work closely with our Welsh Government funded Wales Sanctuary Services (Asylum Justice, Tros Gynnal Plant, Bawso, EYST and DPIA), Play Project, Volunteer Coordinator and Move on Service for newly granted refugees.

You will work with a small team of staff and volunteers across Wales to deliver against our Strategy.

The ideal candidate will:

  • Be able to work under pressure, to tight deadlines, and able to adapt priorities.
  • Have excellent verbal and written skills- able to engage and ensure key points are communicated for maximum affect.
  • Be able to build and maintain relationships with our Wales Sanctuary Services Team and partner organisations and to meet stakeholder’ needs.
  • Have knowledge of good practices with communications to increase engagement.
  • Have the aptitude to provide effective advice and support to Welsh Refugee Council’s NRPF clients, in particular asylum-seeking women, vulnerable adults and, as appropriate, to advocate on their behalf.
  • Be able to identify at early and latter stages of the asylum process the vulnerabilities that would impact on the asylum claims and provide suitable legal support and advice in liaison with immigration and legal advisors. This is a skilled role as the worker will need to build up ongoing relationships with clients, partner staff and referral agencies.
  • Have a good understanding of the challenges clients with NRPF face and how these impacts on their mental health and behaviour.

Major Duties and Responsibilities

Advice and support

  • To provide direct legal advice and assistance to Welsh Refugee Council’s NRPF clients and, as appropriate, to advocate on their behalf as part of the Advice and Support Team throughout the different stages of support systems during the asylum process.
  • To ensure that NRPF clients receive quality legal representation and to build a rapport with legal representatives.
  • To facilitate interpretation as necessary (either directly or by arranging interpretation through others who are competent, registered and able to meet agreed standards).
  • To obtain or assist in obtaining the necessary paperwork and reports to understand the credibility of the asylum claims including developing a chronology of the casework to date to share with legal representatives
  • To assist in writing and submitting Pre Action-Protocols (PAP) for Judicial Review of a body’s failure to act in relation to the exercise of a public function.
  • To assist with Asylum Support Appeals and make referrals to the Asylum Support Appeals Project for representation at the Tribunal hearing
  • To assist in appealing against decisions of the “Merit Test – CW4” to the Legal Service Commission when legal/immigration advisors stop representation on that ground; and to refer for further legal representation as and when needed.
  • To undertake administrative tasks in relation to the above ensuring the capture of client information and statistics.
  • To ensure that at all times clients are aware of what options are available to them and that they are empowered to pursue chosen options and assisted to access resources.
  • Ensuring any Safeguarding concerns are raised with the Safeguarding Leads and all information and action logged accurately.

Working with Stakeholders

  • To advocate and make representations to mainstream service providers on behalf of service users.
  • To negotiate with agencies, government departments, local authorities, immigration services, solicitors, and other bodies in order to secure clients entitlements and/or access services.
  • To work in partnership with service providers and key stakeholders to provide a holistic approach to meet service users’ needs.
  • To attend external and internal meetings to represent our NRPF work, as agreed with the Manager.

Governance and reporting

  • To record all activities on the organisations database in an accurate and timely manner.
  • To produce regular qualitative and quantitative reports on monthly, quarterly, and annual basis and as requested.
  • To attend staff and other meetings and briefings as required.
  • To carry out all duties in accordance with the principles of WRC confidentiality policy.
  • To involve service users in the processes of monitoring, evaluating, and developing the service by the means of feedback, consultation on individual basis or focus groups.

Development

  • To keep up to date with legislation and policy relevant to the post to ensure effectiveness and competence in delivering a high-quality service.
  • To support WRC’s aim to become accredited at OISC L2 & 3 in the future.
  • To participate in staff meetings, training, development, supervisions and appraisals, as agreed with the line manager.
  • Identify other areas of development and opportunities for gaining additional skills/knowledge.

General

  • To carry out all duties in accordance with the principles of the WRC’s Confidentiality Policy and within agreed norms of impartiality and boundaries
  • To carry out the job in accordance with the aims, core values and appropriate procedures of WRC
  • To abide by and to work to WRC’s Equal Opportunities Policy always.

Flexibility

  • To deliver the service, a degree of flexibility is needed, and the post holder may be required to perform work not specifically referred to above. This job specification will be subject to periodic review with the post holder to ensure that it accurately reflects the duties of the job.

There will be a need for occasional travel across Wales including overnight stays as appropriate. Time in Lieu will be given for this.

For further information please visit our website: Senior NRPF Caseworker - Welsh Refugee Council (wrc.wales)

Deadline for applications: 12pm on Tuesday 9 July 2024.

Invites for interview will be sent by email, and interviews will most likely be held on Thursday 18 July 2024.

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