Property Manager

3 weeks ago

Croydon, United Kingdom deverellsmith Full time

Property Manager for Exciting New Build to Rent Scheme in Coulsdon


The following information provides an overview of the skills, qualities, and qualifications needed for this role.

Are you passionate about creating vibrant communities? Do you have experience in Building or Accommodation Management? We have an incredible opportunity for you

We are seeking a dynamic and experienced Property/ Building/ Accommodation Manager for a brand-new Build to Rent scheme in the heart of Coulsdon. This role is perfect for someone who thrives in a fast-paced environment, has a knack for exceptional customer service, and is eager to build a welcoming community from the ground up.

Key Responsibilities:

Customer Service:

  • Warm Welcome: Ensure residents and visitors feel at home from the moment they walk through the door.
  • Resident Satisfaction: Quickly respond to questions, maintenance requests, and complaints, resolving service issues efficiently.
  • Community Building: Manage and host regular social events, foster interactions on our Resident APP, and create a connected community.
  • Local Engagement: Establish strong relationships with local businesses to embed our development into the local community fabric.
  • On-boarding Excellence: Deliver comprehensive on-boarding materials including handbooks, notices, and instructions.

Lettings:

  • Full Occupancy: Retain current residents with renewals, and market, show, and negotiate leases for vacant apartments.
  • Smooth Transitions: Ensure seamless lettings from offer acceptance to move-in and settling of new tenants.
  • Tenancy Management: Prepare and process tenancy agreements in line with company procedures.
  • Application Review: Evaluate tenancy applications for suitability.
  • Documentation Audit: Oversee enquiry and tenancy agreement paperwork, reporting to relevant teams.
  • Inventory Coordination: Manage move-in/out inventories and any necessary cleaning.
  • Operational KPIs: Achieve targets including Net Income, Occupancy, and Customer Satisfaction.

Property Management / Health & Safety:

  • Regular Inspections: Conduct property walkarounds to maintain safety, cleanliness, and aesthetic standards.
  • Financial Oversight: Contribute to operational budgets and financial performance, seeking efficiencies.
  • Compliance: Stay updated on H&S legislation, implement changes, and ensure statutory compliance.
  • Risk Management: Address risk assessments and corrective actions.
  • Supplier and Contractor Management: Ensure compliance with H&S/CDM/statutory obligations before work begins.
  • Emergency Preparedness: Manage emergency protocols, including regular testing.
  • Maintenance Monitoring: Oversee maintenance activities, ensuring they meet company and statutory standards.

About You:

  • Experience: Previous experience in Building or Accommodation Management.
  • Skills: Excellent customer service, organisational, and communication skills.
  • Passion: A genuine desire to build and nurture a thriving community.
  • Knowledge: Understanding of H&S regulations and property management best practices.

If you are ready to take on this exciting challenge and make a significant impact, we would love to hear from you. Join us and help create a welcoming, vibrant community in Coulsdon

We work as one

The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive, and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward.

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