Customer Success Manager

3 weeks ago

Long Ditton, United Kingdom Setyl Full time
Job Description

Job Title: Customer Success Manager


Company: Setyl


Location:

Based in Surbiton, southwest London. Our office is directly next to Surbiton train station, which is well-connected across London and surrounding areas.


Position Type: Full time


About Us:

Setyl is a fast growth early-stage B2B SaaS business dedicated to supporting IT managers by providing a complete IT asset management platform. As we embark on our journey to establish a strong presence in the market, we are seeking an Sales Development Representative to assist with our growth efforts.


Job Overview:

As a Customer Success Manager at Setyl, you will be at the heart of our mission to deliver exceptional value to our business clients. You will work closely with customers to understand their needs, goals, and challenges, ensuring they maximize the benefits from Setyl's platform. Your role will involve guiding customers through the onboarding process, providing ongoing support, and fostering strong relationships that promote retention and growth.


Responsibilities

  • Customer Onboarding: Facilitate a seamless onboarding process for new customers, ensuring they understand how to use Setyl's platform effectively.
  • Account Management: Develop and maintain strong relationships with a portfolio of clients, understanding their business needs and objectives.
  • Success Planning: Work with clients to develop success plans that outline how Setyl's platform can support their goals.
  • Training and Support: Provide training and support to customers, enhancing their understanding and utilization of our product features.
  • Feedback Loop: Act as a liaison between customers and the product team, communicating customer feedback and helping drive the product roadmap.
  • Retention and Growth: Identify opportunities for account growth and reduce churn by ensuring clients achieve their desired outcomes with Setyl's platform.
  • Performance Reporting: Monitor and report on the health of customer accounts, using data to drive better business outcomes.
  • Related tasks like generating invoices.


Qualifications

  • 3+ years of experience in customer success, account management, or a related client-facing role in a SaaS environment.
  • Proven track record of developing customer relationships that promote retention and loyalty.
  • Ability to understand technical products and convey their value to non-technical clients.
  • Excellent communication, presentation, and negotiation skills.
  • Strong problem-solving abilities and an analytical mindset.
  • Familiarity with customer success tools and CRM software (e.g., Salesforce, HubSpot).
  • Willingness to travel occasionally for client meetings and events.

Why join us?

  • Impactful Work: Play a key role in the success of businesses worldwide by helping them manage their technology assets more efficiently.
  • Growth Opportunity: Be part of a growing company with opportunities for career advancement and professional development.
  • Innovative Culture: Work in an environment that encourages innovation, collaboration, and continuous learning.
  • Competitive Compensation: Receive a competitive salary, performance bonuses, and a comprehensive benefits package.



Benefits:

  • Competitive base salary and commission structure.
  • Stock options.
  • Life and illness insurance.
  • Cycle to work scheme.

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