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Retail Supervisor

4 months ago

Grays, United Kingdom Inditex Full time
PULL AND BEAR / LAKESIDE

Increase your chances of an interview by reading the following overview of this role before making an application.

Supervisor:

Full time Position

Reporting to

General Manager / Department Manager / Deputy Manager

Purpose

To assist and support the General Manager or the Department or Deputy Manager in the running of a store or a department in line with Company objectives and ensuring Company standards. To supervise the shop floor and coordinate employees activity.

Key Responsibilities

Stock Management and Sales

To manage daily replenishment and complete orders within a deadline in line with the sales, the needs of the department and the product information provided by the Company
To demonstrate commercial analysis and to react to information (internal reports, priority areas, trends, competitors, customer profile, product knowledge)
To communicate with the General Manager, Department Manager or Deputy Manager as when required (feedback about new lines, product requests and future arrivals)
To drive sales to improve store performance and to support the GM/DM to keep within budget. To ensure the profit and productivity goals are met by contributing towards the management of payroll hours, sales and P&L
Product knowledge: To be aware of what is new in the delivery, what is expected on the next one, and to manage the product available in the shop floor and stockroom
To ensure that fitting rooms are covered and merchandise is redistributed efficiently and accurately

Delivery and Stock Organization

To manage the complete delivery process and react to unexpected circumstances when appropriate
To allocate new lines in the shop floor and manage replenishment and to brief the team on new lines and locations
To organize overstock as per Company policies
To manage delivery productivity in line with Company targets
To understand how to use the Stock Management System (Casio) for all product transfers and deliveries and to meet deadlines

Merchandising

To work with the Merchandising team to plan and adapt the store merchandising and internal mannequins according to Company criteria and sales.
To guarantee visual merchandising standards and to properly maintain fixtures and décor

Customer Service

To deliver exceptional customer service by ensuring all team members are fully conversant with the minimums, all current promotional activity and services offered by the Company. To follow all minimums of customer service consistently setting standards to the team
To solve any customer issues as they arise. To manage conflict and refer to the senior management team when necessary
To offer add-on sales (i.e.: gift cards, accessories, alterations, etc.)
To understand and enforce the return policy

Store Procedures and Cost Control

To support the General Manager in completing the security checklist and to ensure that all security procedures are followed in the store
To understand the stock take process, the sales preparation process and to support the line Manager on these
To understand the Maintenance File and to support the management team in using it effectively
To show awareness of personnel and other controllable costs

Health and Safety

To ensure good housekeeping is maintained throughout all areas in the store and to communicate with the management team in case and incident happens
To be aware of the risks employees and customers are exposed to and to be aware of safe work practices and Company procedures to overcome them
To know who the appointed First Aiders are in the store and to understand and promote the role of the Safety Champion

HR & Team Management

To develop a team orientated environment
To support the management team in preparing monthly rotas, daily planners and holidays according to business needs
To encourage employees participation in daily team briefs (Japanese meetings) and to support the management team with new ideas
To guarantee the adequate induction of new team members
To assist in the development and retention of an effective team by being involved in the recruiting, training, developing and coaching of team members in line with Company budgets and standards
To participate in performance reviews for employees
To get involved in performance management of Sales Assistants (I.e. sickness/ absence, lateness, returns to work, etc.)
To support the management team in all Payroll procedures (TGT system)
To get involved in the recruitment process in the store
To ensure that continuous comprehensive training of all Sales Assistants is completed in line with Company’s guidelines

Experience and Qualifications

Good knowledge of the Company, the brand and the store they are applying for
Experience managing a fast-paced retail operation (for external candidates) or outstanding performance and accomplishment at INDITEX (for internal candidates)
Passion for fashion, market, competitors and trend awareness
Knows how to drive sales and can provide examples
Has lead a stable and consistent career
Good team management experience

Skills and Attitudes

Forward planning skills
Commercial awareness
Numerate and Articulate
Strong organisational and time management skills
Goal orientated: to be oriented to carry out a good job and achieve or even exceed goals
Flexibility and problem solving ability
Has initiative to identify problems and opportunities to be proactive
Ability to handle pressure and react quickly to situations. Uses initiative to make timely decisions in challenging conditions and circumstances
Excellent communication (both verbal and written) and interpersonal skills
Takes ownership of self-development
Self-motivated and ability to motivate others
Tenacious and resilient
Ability to lead by example, motivate and develop employees
Ability to work autonomously and as part of a team

This job description is designed to help you understand your role better and to improve the effectiveness of our recruitment process. It is not an exhaustive list of all the things that you may be required to do and maybe required to take on additional tasks.

This job description is designed to help you understand your role better and to improve the effectiveness of our recruitment process. It is not an exhaustive list of all the things that you may be required to do and maybe required to take on additional tasks.

Job Type: Full-time

Benefits:

Company pension
Cycle to work scheme
Employee discount
Referral programme
Sick pay

Schedule:

8 hour shift

Supplemental pay types:

Bonus scheme

Work Location: In person