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Front of House Executive

2 months ago


Chiswick, United Kingdom Illuminate Recruitment Ltd Full time

Client Care Assistant



Do you have the right skills and experience for this role Read on to find out, and make your application.

We are working with an exciting and innovative veterinary specialist who offers an amazing 5* membership subscription. If you are an animal lover with a passion for providing top-notch customer service, then read on because we're on the hunt for two Client Care Assistants to join their amazing team in their newest veterinary clinic


As a Client Care Assistant, you'll greet clients, answer phones with a pleasant attitude, and schedule appointments with the speed of a cheetah. You'll also assist their furry patients with check-ins and weigh-ins and make sure they feel as comfortable as a cat in a sunbeam.


What You’ll Do:


Be the Friendly Face:

- Greet clients and their pets with a warm smile and cheerful attitude.

- Make everyone feel welcome and comfortable from the moment they walk through the door.


Client Communication Whiz:

- Answer phone calls and respond to emails with professionalism and friendliness.

- Schedule appointments, send reminders, and manage their busy calendar.

- Provide clients with information about services, treatments, and products.


Pet Advocate:

- Assist pet owners with bookings, ensuring all details are correct and up-to-date.

- Help clients understand treatment plans and follow-up care instructions.

- Handle pet-related inquiries with empathy and expertise.


Organisational Superstar:

- Maintain a tidy and welcoming reception area.

- Keep client records organised and confidential.

- Process payments and manage billing with accuracy and efficiency.


Team Supporter:

- Collaborate with veterinarians, nurses, and other team members to ensure smooth clinic operations.

- Assist with clinic events, promotions, and community outreach activities.


Problem Solver:

- Address client concerns and resolve issues promptly and effectively.

- Provide creative solutions to enhance client satisfaction and clinic efficiency.



What We’re Looking For:


Animal Lover: A genuine passion for animals and their well-being.


People Person: Excellent interpersonal and communication skills.


Organised and Efficient: Strong multitasking abilities and attention to detail.


Tech-Savvy: Comfortable using computers, scheduling software, and managing digital records.


Problem Solver: Ability to think on your feet and gracefully handle challenging situations.


Team Player: Willingness to pitch in and help wherever needed.


Positive Attitude: A cheerful disposition and a can-do spirit.



Why You’ll Love Working with Them:


- Furry Friends: Daily interaction with adorable pets.

- Fantastic Team: A supportive and friendly work environment.

- Growth Opportunities: Continuous learning and professional development.

- Fun Atmosphere: They believe in working hard and having fun along the way.

- Community Impact: Make a meaningful difference in the lives of pets and their owners.


If you’re ready to join a team that’s dedicated to providing outstanding care for pets and exceptional service for their owners, we’d love to hear from you This is a full-time position with a permanent contract, so if you're ready to unleash your potential in the veterinary industry and have a good time doing it, apply now