Technical Account Manager

2 months ago

Hertfordshire, United Kingdom Hunter Mason Consulting Full time

My clientis a trade manufacturer of Aluminium windows and doors looking for someone with strong leadership and technical skills, especially in the window/fenestration industry, preferably working with other businesses. This job is a big deal, so theyneed someone with experience who can fit right in.

  • Salary: £40k - £60k, depending on your experience.
  • Where: You'll be at the office in Watford, Monday to Friday, 9am-5pm.

Job responsibilities:

  • Keep track of Sales team and monitor targets
  • You will be the main point of contact for any technical questions from both office staff, factory staff and customers
  • Assist customers with product installation issues
  • Meet with new potential customers to help onboard them
  • Problem solving any Window Designer and Logikal software issues & updates
  • Updating the prices for products in there software when changes are made
  • Improve there product offering sourcing upgraded parts from suppliers
  • Understanding the customer pain points and figure out solutions to improve there service/products
  • Liasing with customers if there are issues with production & offering solutions to progress
  • Producing all technical literature and materials (e.g. cross section drawings/installation guides)
  • Assisting customers that have been escalated to a manager within sales/Aftersales
  • Be the point of contact for some of our larger customers
  • Creating bespoke CAD drawings when requested
  • Sending quotations to customers for complex jobs e.g. curtain walling
  • Processing Schuco, corner bifold & corner sliding door jobs

What you'll need to know:

  • How to use CAD software.
  • How to use Window Designer (1st Degree).
  • How to use Logikal and Excel.

It would be great if you've worked with AluK, Cortizo, or Schuco products before.

Let us know if you need more info or have questions


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