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Senior IT Support Engineer/IT System Administrator

4 months ago

Winchester, United Kingdom Reed Technology Full time

Senior IT Support Engineer / IT System Administrator

  • Location: Winchester - on site role
  • Job Type: Full-time
  • Salary: up to circa £36,500 per annum

Seeking a Senior IT Support Engineer to join an established IT Team in an educational organisation. This role involves working closely with the Head of IT Services to manage, support, and enhance the organisations extensive IT infrastructure. The successful candidate will be involved in a variety of tasks, from high-level analysis and design to hands-on support and maintenance.

This great opportunity to work in a role which will provide a range of different opportunities for development and the chance to work with a broad range of IT systems and Infrastructure.

Day to Day of the role:

  • Analyse, design, implement, maintain, and support IT infrastructure, including applications, security systems, OS deployment, network services, storage, backup, and cloud services.
  • Provide 2nd/3rd Line level type support to IT Technicians and offer excellent customer service to students, staff, and parents.
  • Collaborate with the Head of IT Services to develop IT systems, policies, and best practices.
  • Stay informed on IT trends and their potential impact on IT Estate.
  • Document tasks thoroughly and produce user training materials as needed.
  • Support the safeguarding of students and participate in related training.
  • Contribute to promoting equality and fostering positive relations among diverse groups.
  • Perform any other duties as reasonably required.

Required Skills & Qualifications:

  • Broad IT knowledge with expertise in areas such as desktop, servers, storage, network, and system infrastructure.
  • Proficient understanding of TCP/IP, DNS, DHCP, and other networking protocols.
  • Excellent level of English and Mathematics skills.
  • Exceptional interpersonal skills to service users of all levels and abilities.
  • Methodical problem-solving ability with attention to detail.
  • Capable of working independently and as part of a team.
  • A keen interest in learning and a helpful personality.
  • Excellent communication skills, able to explain technical issues to non-technical users.
  • Commitment to the protection and safeguarding of children and vulnerable adults.
  • Degree-level IT-related qualification or equivalent industry experience/professional qualifications.
  • Respect for diversity and commitment to equality of opportunity.

Desirable:

  • Knowledge of current security issues and IT security best practices.
  • Experience working in an Educational environment.

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