Digital Support Analyst

2 weeks ago

Trent, United Kingdom Henderson Scott Full time

Digital Support Analyst - Staffordshire - Hybrid Role - £28K,

Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.

As the Digital Support Analyst you will lead technical triage & management of technical related incidents. Providing support & maintain the company's current and future digital apps and websites, whilst supporting deployment processes through change control and associated DevOps tooling.

The role..
  • Incident Management; technical triage, ticket management (through internal & 3rd party support teams).
  • Manage CI changes through IT's change control process & for any security enhancements or remedial activities & management of changes raised through projects.
  • Working with internal IT & Digital teams identifying areas of improvements that would lead to more robust, secure, efficient and performing platforms.
  • Managing Web Application Firewall to ensure security standards are being


What you'll bring…

  • Knowledge of:
    • Microsoft Azure Cloud Hosting
    • Web Application support
    • Common application monitoring tools
    • Domain Management
    • SSL Certificates
    • Security
  • Investigating/Troubleshooting IT Server Infrastructure related incidents.
  • With some knowledge of; ITIL processes, Linux and Windows Server Operating Systems, LAMP based applications, .Net / IIS Web Application, Software Development / Deployment pipelines, Development and DevOps processes and Web Application Firewalls.
Benefits..
  • 33 days Holiday
  • Life Assurance (Up to 4 times your salary)
  • Discounted Dental & Health Insurance
  • Discount of 33% for you and 15% for your loved ones.
  • Free employee assistance program - Mental Health, well-being, Financial, & Legal support.
  • Refer a friend - When they are placed, you could receive £1,500 for referring them
  • Retail discounts - Various different companies
  • The chance to further your career - As one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
Digital Support Analyst - Staffordshire - Hybrid Role - £28K

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