Aftercare Coordinator

3 weeks ago

Manchester, United Kingdom TSK Group Full time
Job Description

Are you passionate about driving and maintaining operational excellence?

Do you want to have a positive impact on client experience?

Do you want to work on some of the most exciting commercial fit out and workspace refurbishment projects?

Do you want to work with a friendly, dynamic and fun team?


TSK: who we are, why we exist and what we do


We are strategy, design and build experts. Our team creates and delivers inspiring workplaces, making work amazing for people and businesses. We help organisations turn groundbreaking ideas into reality, by delivering high quality, professional work at every stage of the Design and Build process.


Over the past 25 years we’ve built a reputation for being a trusted and respected partner that genuinely cares about improving workplaces for people. What sets us apart is the quality of our people and our ability to bring together different perspectives and areas of expertise to deliver solutions that meet the particular needs of our clients.


The role and the work


What you’ll do

  • Provide administration and organisational support to the Chief Operating Officer.
  • Own and manage the construction contract storage/database.
  • Maintain and monitor project close out activity and dates post practical completion.
  • Own and manage the TSK ‘aftercare’ portal, ensuring that all post project requests from clients are handled and closed out in a professional and timely manner.
  • Manage 1-4 week planner for aftercare operations, ensuring visibility and clarity of all planned works with clients, suppliers and internal team alike through proactive communication with clear trail.
  • Ensure look-ahead planning of activity with supply chain and in house operatives.
  • Maintain full audit trail of activity and close out of aftercare works.
  • Support for compliance team – ISO, supply chain and general administration support.
  • Identify process improvement opportunities.
  • Develop this role - Identify potential areas of improvement.
  • Support ongoing implementation of Procore and undertake audit inspections.


What you’ll need to be successful

  • Organised and disciplined individual with a high level of attention to detail.
  • Confident and an ability to communicate at all levels.
  • Understanding of what excellent customer service looks and feels like and the aptitude to see things from the client’s perspective in order to shape an appropriate response.
  • Desire to support continuous improvement within the Delivery team and across TSK – feeding back lessons learned to inform future sales efforts and project delivery.


The ideal candidate


We’d like you to have experience in the following:

  • Providing project coordination support to a fast paced on-site operations team.
  • Dealing directly with clients.
  • Use of Procore software.


At TSK we also have some core behaviours that we expect from all our employees, regardless of role. These behaviours align with what we value:

  • We live by a “one team” ethos. Everyone works together for the overall success of our projects. We go the extra mile when it’s needed. We resolve issues together and are always striving to improve.
  • We are considerate office citizens. We care for the space we work from and others in it. This includes the noise we make, using the space appropriately and respecting others’ time.
  • We build relationships. We make an effort to come into a TSK office regularly. When we do we make sure we sit with both our project teams as well as our functional team. We’re approachable and friendly. We treat everyone with respect and we resolve any disagreements professionally and courteously.
  • We communicate clearly. We set clear expectations for each other and we ask for clarity when we don’t understand what’s expected of us. We listen and aim to understand others’ perspectives. We give feedback respectfully and accept feedback from others with humility. We plan ahead and communicate who we need to collaborate with and when.


The benefits


  • Competitive salary
  • Hybrid working
  • Company pension
  • Life protection

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