IT Support Specialist Manufacturing Site

4 weeks ago


UK, United Kingdom Johnson Controls Full time
Company description:

Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces.

For nearly 140 years, weve made buildings better and now were transforming them again with our award-winning digital technologies and services. Were using artificial intelligence and data driven solutions to give you deeper insight into your buildings health, sustainability and performance. Its changing the way we design, operate and maintain indoor environments and driving to a new era of autonomous buildings.

We deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, hotels, manufacturing and beyond through OpenBlue, our comprehensive suite of connected solutions.

Johnson Controls offers the worlds largest portfolio of building technology, software and services. Supported by a team of more than 100,000 dedicated employees working across 150 countries, were helping customers achieve their sustainability goals and power their mission.

Job description:

What you will do

Are you passionate about providing IT support to your colleagues? Join our team at Burlingham House in Great Yarmouth as an IT Support Specialist and contribute to the seamless functioning of our office, manufacturing, and logistics teams.

How you will do it

  • Use weekly Status reports to build and deploy equipment for new hires
  • Conduct hardware installation and provide ongoing support (e.g., Desktops, laptops, servers, tablets, mobiles, printers, specialized devices)
  • Complete the PC lifecycle management process by ensuring replacement machines are ready for users and retiring machines are processed to completion
  • Support Identity and Access Management requests (e.g., provisioning, de-provisioning, access validation, authentication, network share, and troubleshooting)
  • Handle UK Deskside Service Now Ticket Handling Queues to resolve end-user issues and requests
  • Support local IT security compliance (e.g., comms room set-up, maintenance, and access) as needed
  • Maintains end-user system security by prioritizing vulnerability incidents/requests
  • Proactively communicate and provide updates to users
  • Support & delivery of Enterprise and Business Unit projects and initiatives
Required profile:

What we look for

Required

  • Experience in a desktop IT support role
  • In-depth knowledge of Windows OS and experience in the Office 365 suite of products with a particular emphasis on Outlook, Teams, SharePoint and OneDrive. Technical understanding of how these products connect to the various background systems and integrate together.
  • Understanding of basic networking concepts such as IP addressing, DNS, DHCP, network routing, Wireless connectivity etc.
  • Effective communicator of technical material to a non-technical audience at various levels
  • Ability to establish and maintain high levels of client trust and confidence
  • Desirous to engage in special projects to foster professional growth

Preferred

  • Relevant qualification in Computer Science, Engineering, Microsoft certification or related discipline
  • Overview of Windows subsystems such as Certificate management, Device management, regionalisation, Registry editor etc.
  • Experience in using Service Now for IT requests/incidents
  • Knowledge of the following technologies: iOS, Android, Intune, Proxy systems, VPN, Cloud computing technologies
What we offer:

Our culture

At Johnson Controls youll have the opportunity to work on some of the most exciting projects in todays market. Our hardworking people empower us, and we believe in being part of a team that is open, collaborative, results-oriented, hardworking and above all fun.

We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work.

#LI-BB1


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