![HCLTech](https://media.trabajo.org/img/noimg.jpg)
Head of Customer Service
4 weeks ago
Create a coaching culture at all levels.
Ensure you read the information regarding this opportunity thoroughly before making an application.
- Provide regular mentoring sessions (weekly) to the senior management team.
- Define Team leaders’ ways of working centered around coaching and development to drive customer experience and achievement of client driven SLAs.
- Upskill the team leaders in coaching and industry best practices related to performance management.
- Support the Team leader development program to enable coaching for success, with practical deployment of skills learned on the program.
Be the voice of the Customer:
- Be the interface with 2LOD to ensure objective alignment.
- Review current induction training from customer experience, regulatory and specifically complaints driven perspective. Revising training to become client specific and further upskilling.
- Review Academy and upskill program including providing requirements for creation of material.
- Define annual training requirements off the back transformation work for items such as complaints ways of working, scripts to call guides.
Operational effectiveness whilst delivering enhanced customer experience.
- Create a robust capacity planning process linked to resource requirements.
- Support Complaint eradication program.
- Develop a robust RCA framework, implemented across all aspects of the operation.
- Review and change all current calls scripts to reflect customer focus and improve effectiveness.
- Support operational understanding of SLAs and Service level credits, aligning operational targeting to help delivery.
Reporting to:
- Customer Operations Director.
-
Customer Service Assistant
6 days ago
Romford, United Kingdom G D Service station Ltd Full timeJob Overview: We are currently seeking a Customer Service Representative to join our team. have a talent for upselling products or services. Subway® Sandwich Artist is the face of our Franchisees’ stores. As well as preparing and serving delicious Subway® sandwiches you will meet and greet guests and deliver exceptional customer service. You’ll be the...
-
Head of Customer Service
4 weeks ago
Romford, United Kingdom HCLTech Full timeCreate a coaching culture at all levels.Provide regular mentoring sessions (weekly) to the senior management team. Define Team leaders’ ways of working centered around coaching and development to drive customer experience and achievement of client driven SLAs. Upskill the team leaders in coaching and industry best practices related to performance...
-
Head of Customer Service
4 weeks ago
Romford, United Kingdom HCLTech Full timeCreate a coaching culture at all levels.Provide regular mentoring sessions (weekly) to the senior management team. Define Team leaders’ ways of working centered around coaching and development to drive customer experience and achievement of client driven SLAs. Upskill the team leaders in coaching and industry best practices related to performance...
-
Head of Customer Service
4 weeks ago
Romford, United Kingdom HCLTech Full timeCreate a coaching culture at all levels. Provide regular mentoring sessions (weekly) to the senior management team. Define Team leaders’ ways of working centered around coaching and development to drive customer experience and achievement of client driven SLAs. Upskill the team leaders in coaching and industry best practices related to performance...
-
Head of Customer Service
4 weeks ago
Romford, United Kingdom HCLTech Full timeCreate a coaching culture at all levels.Provide regular mentoring sessions (weekly) to the senior management team. Define Team leaders’ ways of working centered around coaching and development to drive customer experience and achievement of client driven SLAs. Upskill the team leaders in coaching and industry best practices related to performance...
-
Customer Service Advisor
3 weeks ago
Romford, United Kingdom Zen Hair Extensions Full timeAs an industry leader in Luxury Hair Extensions, we are looking for a Customer Service Advisor to join our fast paced team to assist with the day to day client relations for our ever-growing clientele, primarily salon owners and hair extension stylists. Main duties will include: - Maintaining the customer care inbox. - Liaising between office team and the...
-
Head of Service
4 days ago
Romford, United Kingdom Fox Morris Group Full time**Strategic Head of Service for Early Help - London Borough of Havering** **3 - 6+ Month Ongoing Contract** **Rate - Negotiable - Please send your CV with the rate of pay you require!** **Job Role**: - Ensure that early help services are responsive, dynamic and effective in delivering community based universal and targeted services based on evidence of...
-
Customer Service Advisor
6 days ago
Romford, United Kingdom Aston Group Full timeWe are currently looking for a Customer Service Advisor to join our busy team at our Head Office in Romford!This is a FIXED TERM CONTRACT, with a duration of 6 months but possibly a year providing maternity cover. As our Customer Service Advisor, you will be responsible for the full range of administrative tasks which should be completed in an efficient and...
-
Romford, United Kingdom London Borough of Havering Full time**Job Description Customer Service Advisor - Havering Access Team** **Grade 4 £26,913 - £29,214 pa** The primary purpose of this role is to provide a professional and efficient service ensuring the delivery of excellence in customer service when handling customer contact. You must ensure recording is compliant with Havering Adults Social Care principles...
-
Head of Customer Service
4 weeks ago
Romford Town, United Kingdom HCLTech Full timeJob DescriptionCreate a coaching culture at all levels.Provide regular mentoring sessions (weekly) to the senior management team. Define Team leaders’ ways of working centered around coaching and development to drive customer experience and achievement of client driven SLAs. Upskill the team leaders in coaching and industry best practices related to...
-
Head of Customer Service
4 weeks ago
Romford, Greater London, United Kingdom HCLTech Full timeCreate a coaching culture at all levels. Ensure you read the information regarding this opportunity thoroughly before making an application. Provide regular mentoring sessions (weekly) to the senior management team.Define Team leaders’ ways of working centered around coaching and development to drive customer experience and achievement of client driven...
-
Head of Customer Service
4 weeks ago
Romford, Greater London, United Kingdom HCLTech Full timeCreate a coaching culture at all levels. Provide regular mentoring sessions (weekly) to the senior management team. Define Team leaders’ ways of working centered around coaching and development to drive customer experience and achievement of client driven SLAs. Upskill the team leaders in coaching and industry best practices related to performance...
-
Head of Customer Service
4 weeks ago
Romford, Greater London, United Kingdom HCLTech Full timeCreate a coaching culture at all levels. Provide regular mentoring sessions (weekly) to the senior management team. Define Team leaders’ ways of working centered around coaching and development to drive customer experience and achievement of client driven SLAs. Upskill the team leaders in coaching and industry best practices related to performance...
-
Customer Service Advisor
2 months ago
Romford, United Kingdom AMG Recruitment Full timeWe are hiring a Customer Service Advisor for our client at their Romford site, to start with us in April. You will be dealing with customer queries, via telephone and online live chat, in connection with their insurance policies. On offer is an excellent salary from £24,000-£28,000 depending on experience, with a bonus scheme also attached. **Key...
-
Customer Service Supervisor
3 weeks ago
Romford, United Kingdom Only Branded Limited Full timeJoin Only Branded, an aspiring e-commerce company, as Customer Service Supervisor. We seek a dynamic and results-driven professional who has a passion for e-commerce and an experience of a working supervisor. **Responsibilities**: - develops and implements policies and procedures to deal effectively with customer requirements and complaints - coordinates...
-
Customer Service Supervisor
2 weeks ago
Romford, United Kingdom Only Branded Limited Full timeJoin Only Branded, an aspiring e-commerce company, as Customer Service Supervisor. We seek a dynamic and results-driven professional who has a passion for e-commerce and an experience of a working supervisor. **Responsibilities**: - develops and implements policies and procedures to deal effectively with customer requirements and complaints - coordinates...
-
Customer Service Assistant
1 month ago
Romford, United Kingdom Hales Jobs Full timeOur client based in **Romford** is seeking a **temporary Customer service assistant** to work in an office environment alongside the local community, making outbound calls to offer and arrange their services. **This role is Monday to Friday, working 09:30-17:30, and temporary for 2-3 weeks.** **This will involve**: - Making outbound calls within the...
-
Customer Service Assistant
2 weeks ago
Romford, United Kingdom Hales Jobs Full timeOur client based in **Romford** is seeking a **temporary Customer service assistant** to work in an office environment alongside the local community, making outbound calls to offer and arrange their services. **This role is Monday to Friday, working 09:30-17:30, and temporary for 2-3 weeks.** **This will involve**: - Making outbound calls within the...
-
Customer Service Assistant
1 month ago
Romford, United Kingdom YMCA Thames Gateway Full time**You** We are looking for a part-time **Customer Service Assistant** to join our **Customer Service Team** in **Romford**. At the heart of all service areas, the customer service team are the first point of call for all customers, and responsible for delivering a high standard of customer service aligned with the brand standard of the YMCA experience -...
-
Customer Service Manger
3 weeks ago
Romford, United Kingdom Everyone Active Full time**CUSTOMER SERVICE MANAGER** **at Tiddenfoot Leisure Centre** **Full time position - Excellent salary plus benefits** **Everyone Active is currently seeking an ambitious and self-motivated individual to take on this role who is ready to embrace our brand mission of 30 minutes of activity 5 times a week** **We need a Customer Service Manager who will** -...