Delivery Manager
3 weeks ago
Delivery Manager - Ecommerce Marketplace Platform
Do you thrive in a fast-paced environment and have a passion for optimising the customer experience? Are you an expert in the world of ecommerce, with a deep understanding of the consumer journey?
Our client is a leading e-commerce marketplace platform, revolutionising the way people shop for retail goods. They connect a vast network of sellers with discerning customers, offering a seamless and enjoyable shopping experience.
The Role
As a Digital Delivery Manager, you'll play a critical role in ensuring their customers have a seamless shopping experience that is efficient and reliable. You'll be responsible for overseeing all aspects of the delivery process but with an emphasis on the e-commerce side of things, from browsing to the moment an item is purchased and the journey that encompasses.
Responsibilities
- Develop and implement strategies to optimise delivery efficiency and cost-effectiveness
- Oversee on-time delivery performance and identify areas for improvement
- Lead communication with stakeholders and set-up and facilitate Digital tribe portfolio ceremonies including planning and delivery syncs
- Facilitate squads to deliver business value, through coordinating dependencies and resolving impediments; ensuring that the e2e Digital solution can be delivered, including where there are third-party suppliers involved
- Work in partnership with the wider business to orchestrate solutions that drive innovation and future digital thinking
- Stay up-to-date on the latest trends and innovations in ecommerce delivery
- Work closely with other departments, such as Marketing and Sales, to ensure a seamless customer experience
- Analyse data and reports to identify areas for improvement across the entire delivery process
- Strong stakeholder management; ability to drive strong, open and sustained communication channels both within Digital tribes and with the wider stakeholder community.
- Expertise in agile methodologies and digital product development
You'll be a great fit if you have:
- A minimum of 5 years' experience in a similar role within ecommerce and retail
- A strong understanding of the consumer journey, including basket, checkout, and payment processes
- Proven experience in managing and optimising delivery operations
- Excellent communication, negotiation, and problem-solving skills
- The ability to work independently and as part of a team
- A data-driven approach with a strong analytical mind
- A passion for customer service and a commitment to continuous improvement
Whats on Offer:
- A competitive salary and benefits package
- The opportunity to work in a fast-paced and dynamic environment
- Be part of a global company that is at the forefront of the ecommerce revolution
- Make a real difference to the customer experience
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