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Service Desk Engineer

2 months ago

Warrington, United Kingdom Senitor Associates Full time

Service Desk Engineer - £26K - £32K


Find out if this opportunity is a good fit by reading all of the information that follows below.

The client I am working with is looking for a Service Desk Engineer to join their team. They are looking for either an apprentice who is wanting to start a career in IT or someone who has had a few years experience working a similar role.

Key responsibilities:

  • Work on the helpdesk to handle incoming calls and emails following established processes and priorities, adhering to agreed service levels. Identify issues and recommend appropriate solutions and actions.
  • Maintain accurate records and logs of all issues and inquiries using the IT Service Management Software.
  • Escalate and manage issues with third-party vendors, ensuring all parties receive regular progress updates.
  • Develop expertise as a subject matter expert in core business systems.
  • Provide support for company desktop solutions, manage Active Directory, user maintenance processes, and Microsoft Office products.
  • Collaborate with the Operational Support team as needed to support onsite systems and activities.
  • Assist with User Acceptance Testing for system enhancements, patches, and bug fixes.

Required skillset:

  • Active Directory
  • Intune
  • Exchange
  • Office 365
  • Intune
  • Good customer service skills

Benefits:

  • Training and Development such as Training courses online and face to face, Apprenticeship courses.
  • Profit sharing
  • Company pension
  • Career development opportunities
  • On-site parking

This is a great opportunity for a entry level or experienced candidate wanting to develop their career in the IT industry in a well established company.